One Stop • Bromham Onestop • Apply by 04-Jun-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing natural and great service.
* Encouraging customer feedback through the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding your store’s performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate pay.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
* Following the 'think 25' policy when serving age-restricted products.
* Responding promptly to assistance calls or checkout interventions, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Possibly running shifts in the absence of your Shift Leader and Store Manager.
* Following all training to ensure safety and legal compliance.
* If applicable, duties related to the Post Office Local, including passing necessary background checks.
Flexible Working
We support flexible working arrangements to suit your needs, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes. Discuss your preferences during your application.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain with more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of food, household essentials, and additional services like Post Office, cash machines, and vending solutions.
Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales.
We are proud to be accredited as a Disability Leader Level 3 and committed to inclusive recruitment. For accessibility support, click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For more details, click here.
Benefits
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends) *
* 20% discount on F&F Clothing in Tesco Stores *
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off insurance at Tesco Bank *
* Discounted eye care through Vision Express *
* Discounted health checks at Tesco Pharmacy
* Discounted cash plans and exclusive retailer deals
* Save as you earn scheme
* WeCare support services
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
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