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Role Overview
The underwriting assistant role within operations at LSM is an administrative position that serves as the first point of contact for the underwriting teams into business support. The primary objective is to ensure risks and any amendments to those risks written by the underwriting teams are processed onto the system accurately and promptly.
Effective communication across various teams at LSM and the ability to prioritize work based on system close dates, SLAs, and KPIs are essential for success in this role.
About the Department & Team
Underwriting Support, part of the business support division within the wider operations department, ensures offshore colleagues have all necessary information to process premiums accurately within SLAs. The team also handles general administration, reporting, operational guidance, and collaborates closely with cash and credit control to resolve payment issues.
The operations department includes divisions such as MI and analytics, claims operations, facilities, strategic operations, and IT. Our core responsibilities focus on data timeliness, quality, and accuracy, supporting the business in achieving revenue, growth, and strategic objectives.
Key Responsibilities
* Accurately and promptly create/update documentation for processing risks onto systems, including frontsheets and raters.
* Coordinate with underwriting teams to gather required information.
* Pass completed documentation to offshore processing partners within SLA.
* Perform a 4-eye check on financial data for company risks and approve or request corrections.
* Respond to queries from offshore teams and QC within SLA.
* File documentation according to prescribed structure.
* Monitor performance against SLAs and KPIs.
* Address data quality issues proactively.
* Resolve transactional data issues within SLAs.
* Manage weekly unallocated cash and debt queries.
* Support month-end procedures.
* Maintain system knowledge by processing 5-10 items monthly.
* Investigate team monitoring reports and respond promptly.
Communication
* Notify management and teams of potential backlogs.
* Update on progress against SLAs and KPIs weekly.
* Respond to queries within 3 days; inform originator if delayed.
* Participate in team meetings and 1:1s.
Ancillary Tasks & Teamwork
* Assist with audits.
* Help update training materials.
* Train offshore team members and new starters.
* Suggest process improvements.
* Support ad hoc tasks and projects.
* Contribute to system and process changes.
Stakeholder Management
* Maintain open dialogue with underwriting teams.
* Support other stakeholders like Claims Adjusters and Risk Engineers.
* Manage accounts with brokers as needed.
* Highlight critical issues to management.
Professionalism
Adhere to regulatory requirements and conduct standards, including the Conduct Risk Policy, Solvency II, fair treatment, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing. Demonstrate integrity and compliance proactively.
Skills and Experience
* Relevant insurance experience, preferably in the London/Lloyd’s Market.
* Experience with Genius/IRIS systems is highly desirable.
* Strong verbal and written communication skills.
* Proficiency in MS Office, especially Excel.
* Ability to meet tight deadlines.
* Independent working capability.
* Strong analytical skills.
About Liberty Specialty Markets (LSM)
Part of Liberty Mutual Insurance Group, LSM offers comprehensive insurance and reinsurance services worldwide. We prioritize our people through a vibrant, inclusive environment, promoting diversity, collaboration, and work-life balance.
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