We wish to appoint a Café Manager to manage and run our church café, which is reopeningin the autumn following an extensive refurbishment. The Café (Wokings first independentcoffee shop) has a vision to be a place of community and connection, serving high qualityfreshly made food, providing a place of welcome and hospitality in the town,rooted in Christian values, and creating connection with the Christ Church community.
Reports to: Business Operations Manager
Purpose:
* To oversee the reopening of The Café following the refurbishment and re-establish it as the go-to independent café in Woking, attracting local people and businesses.
* Work with the Business Operations Manager and church leadership to develop the vision for a high-quality café business, rooted in Christian values, that enables the town community to connect with the Church community.
* Oversee the implementation of the business strategy to deliver the vision for The Café.
* Be responsible for financial management of The Café; delivering the agreed budget.
* Develop an atmosphere of hospitality and welcome in The Café, expressed through excellent customer experience, creating a warm and friendly atmosphere.
* Deliver a high-quality menu in keeping with customer preferences, whilst also having vision for developing the menu and trying new dishes.
* To run The Café staffing, stock and storage, alongside the Café Supervisor, including ordering, correct storage and stock rotation, ensuring The Café is appropriately staffed in order to operate, and supervising and helping with cleaning of all café areas.
* To develop a strong sense of team spirit among the team of staff and volunteers, training and developing them as appropriate, and managing them in line with the Christian values of grace, patience, encouragement and love.
* Ensure that The Café interior and exterior (patio area) environment is maintained at a high standard.
* To ensure that high standards are maintained in health and safety, food hygiene and preparation, and dealing with customer complaints.
* Develop the marketing and publicity for The Café, to increase awareness around town, and to promote special events and activities in The Café.
PERSONAL SPECIFICATION
The main competencies:
* Strong leadership skills with the ability to inspire and lead The Café team and foster and promote the Christian ethos of The Café.
* Experience of working as a leader in a customer facing hospitality role would be an advantage, including experience of setting and managing budgets.
* Operate well as part of the wider church team, including being supportive of the wider church projects and having a helpful attitude in relating with other teams.
* Good communication, being an emotionally healthy leader with good people skills who is fluent in English.
* Customer care The Café provides a place of sanctuary to many lonely and isolated members of the Woking community, so it is essential the Café Manager can be pastorally sensitive and able to listen and signpost to the onsite pastoral team.
* Ability to take initiative and be resourceful able to make timely decisions and work under pressure, whilst working towards a longer-term vision.
* Clean-tidy appearance with attention to personal hygiene being important whilst working closely with others in a food-safe and kitchen environment.
EXPERIENCE
* A recognised cooking qualification or proven relevant catering experience.
* Must have at least a Level 2 Food Hygiene Certificate when starting, and a working knowledge of Food Hygiene regulations, good practice, and standards (with regular training to be undertaken as and when necessary).
* Leadership and/or management experience, preferably in retail or hospitality, and including staff performance management.
* Customer care experience in support and care in a customer facing environment would be an advantage.
* Marketing - Experience of successful marketing in business would be an advantage.
* Good IT skills with working knowledge of all Microsoft Office packages.
Occupational requirement: The Café is regarded as a ministry of Christ Church Woking (not just a business) and the vision of The Café is to create a Christian atmosphere of welcome and hospitality and a place of connection to the Church Community.The Café Manager is also expected to play a full part in the devotional life of the Staff Team, attending retreats and prayer days.The Manager is also expected to lead the Café Team consistent with Christian values.It is therefore an occupational requirement that the Café Manager be a Christian, who fully celebrates and supports the wider vision, values, and mission of Christ Church.
Tasks:
WEEKLY OPERATION
* To ensure smooth running of The Café including staff coverage: organising the staff rota, working hours, supervising staff and delegating where appropriate.
* To recruit and train new staff as required.
* To manage The Café budget, monitoring sales, expenses and the cafés net position, adjusting the running of The Café to ensure it delivers or betters the agreed budget.
* To submit staff working hours monthly for payroll.
* To plan or delegate, menus, ordering & purchase of stock.
* To ensure The Café kitchen and storage areas used by the team are kept at a high level of cleanliness in line with the current Environmental Health regulations.
* To maintain records as appropriate to the business.
* To supervise or delegate the daily counting of takings and its safe storage.
* To undertake the weekly banking of takings.
* To maintain a safe working environment for all staff, volunteers and customers.
* To plan and supervise the preparation of food to be served.
* To ensure deliveries are checked and stored appropriately ensuring good stock rotation practices.
* To delegate where appropriate different areas of work within The Café.
* To take responsibility for customer service issues.
* Report to the Business Operations Manager any specific issues, ensuring Health &Safety and Human Resources compliance.
* To attend monthly Operations Board meetings on performance.
MEETINGS
On a regular basis the Café Manager will be expected to attend and participate in:
* Fortnightly 1:1 line management meeting
* Monthly Operations meetings
* Weekly Staff prayers & diary meetings
MAIN TERMS AND CONDITIONS
* Salary £32 - 36,000 (depending on experience)
* 40 hrs/week usually covering 5 days. Café opening hours are currently: Monday Saturday 8.30am-3.30pm.
* 5 weeks (25 days) pro rata annual leave, plus Bank Holidays.
How to apply for this post for an informal chat about the role or to apply, please get incontact with the Business Operations Manager.
To apply, please provide the following:
1/ an up-to-date CV, listing all relevant roles and experience.Thename and contact details of 2 referees, one from your current/recentpreviousemployer and one from afriend/colleague (references will only be contacted on successful appointment).
2/ a covering letter (less than one side of A4) outlining why you are attracted to the role of Café Manager at Christ Church; and the key strengths and passions youd bring to the role, and how you feel you fit the person specification and occupation requirement.
You will only be considered for the role if you submit both a covering letter and CV.
The Closing Date for applications is midnight Sunday 20th July. Shortlisted applicants will be invited to interview on Monday 28th July (please keep this date free).
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