Hourly rate\: £11 hour
The DoubleTree Docklands is located in a 17th-century building once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London.
With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.
A WORLD OF REWARDS
1. Free and healthy meals when on duty
2. Grow your Career your next position could be as an Assistant Food and Beverage Manager
3. Personal Development programmes designed to support you at every step of your career
4. A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https\)
5. Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
6. Team Member Referral Program
7. High street discounts\: with Perks at Work
8. Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
9. Modern and inclusive Team Member's areas
A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
What will I be doing?
As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
10. Achieve positive outcomes from Guest queries in a timely and efficient manner
11. Accept and deliver all messages correctly and promptly for both Guests and management
12. Ensure all wake up calls take place at the correct time
13. Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
14. Handle emergency calls immediately and relay comprehensive and accurate information, as required
15. Demonstrate a high level of customer service at all times
16. Comply with hotel security, fire regulations and all health and safety legislation
17. Attend appropriate training courses, when required
18. Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
19. Follow company brand standards
20. Assist other departments, as necessary
What are we looking for?
Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
21. Positive attitude and good communication skills, especially on the telephone
22. Commitment to delivering a high level of customer service
23. Ability to work on your own and as part of a team
24. Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
25. Previous experience in a customer-focused industry
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON
Hospitality Integrity Leadership Teamwork Ownership Now
Maybe it's all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
EOE/AA/Disabled/Veterans