Workplace Experience Lead – Southampton – Full time
At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.
Full time · Monday - Friday · £30 000 - £32 500 per annum · Opportunities for professional development · Plus our Sodexo employee benefits package.
Responsibilities
* Lead the delivery of a premium workplace experience, ensuring a seamless, high‑quality service across all areas of the site.
* Take ownership of the Front of House operation, creating a welcoming, professional, and five‑star environment for all employees, visitors, and stakeholders.
* Manage and develop a high‑performing team, including recruitment, training, performance management, and succession planning.
* Act as the key point of escalation for workplace and facilities‑related queries, ensuring issues are resolved quickly and effectively.
* Build strong relationships with clients, colleagues, contractors, and suppliers to ensure smooth service delivery and collaboration.
* Oversee service standards across multiple areas including cleaning, workspace support, catering coordination, and general facilities services.
* Conduct regular floor walks and service checks, identifying trends, issues, and opportunities for improvement.
* Ensure full compliance with Health & Safety, environmental, and operational procedures, taking a proactive approach to risk management.
* Use data and insights to continuously improve service delivery, efficiency, and the overall workplace experience.
* Drive a culture of continuous improvement, innovation, and operational excellence across the site.
* Support wider operational teams and contribute to a "one team" approach across all service lines.
* Promote a strong safety culture by carrying out safety walks and reporting hazards, near misses, and observations.
Qualifications
* Previous experience in a workplace, facilities, or front‑of‑house leadership role within a corporate environment.
* Strong leadership skills with experience managing, motivating, and developing teams.
* A customer‑first mindset, with a passion for delivering exceptional service and experiences.
* Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
* Strong organisational and planning skills, with the ability to manage multiple priorities in a fast‑paced environment.
* A proactive and solution‑focused approach, with the confidence to challenge and improve ways of working.
* Good understanding of Health & Safety and compliance within a workplace environment.
* Strong attention to detail and a commitment to maintaining high standards.
* Confident IT skills and experience using workplace systems and reporting tools.
* Resilience, adaptability, and a flexible approach to changing business needs.
Benefits
* Unlimited access to an online platform offering wellbeing support.
* An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing.
* Access to a 24 hr virtual GP Service.
* Sodexo Discounts Scheme, offering great deals 24/7 across popular high‑street retailers (also open to friends and family).
* Save for your future by becoming a member of the Pension Plan.
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
* Bike to Work Scheme to help colleagues do their bit for the environment while keeping fit.
* Sodexo UK and Ireland's enhanced benefits and leave policies.
About Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the quality of life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of on‑site food and FM services, benefits & rewards services and personal & home services.
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