PPM Scheduler
Wakefield
PPM Scheduler
The Company
The UK’s Power sector is evolving and expanding rapidly to meet increasing customer demand. At Ipsum we offer tailored power and electrical solutions, from maintenance to major installation projects, all of which are underpinnedby our smart technologies.At Ipsum it’s our vision to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both public and private networks.
To support our continued growth we are looking for a PPM Schedulerto join our team. We are looking for someone who is passionate, not just about the industry, but also about supporting our teams to in delivering essential services 24/7/365 that really make a difference to local people and communities.
What we offer
We are committed to supporting and developing our people to achieve their full potential. As a fast-growing ambitious business, we can offer our people opportunities to acquire a wide range of skills and gain broad and varied experience to enable them to progress in their career. Investing in our people and enhancing our expertise and flexibility enables us to deliver the highest standard of service to our customers.
Our benefits
We really value our people and so we like to look after them. If you work for us, you’ll enjoy a great range of employee benefits:
1. Career development including professional qualifications and accreditation
2. Health & Wellbeing Benefits:
3. Employee Assistance Programme including mental health support and access to counselling
4. Access to 24/7 virtual GP
5. Occupational Health support
6. Tax efficient benefits via salary exchange (salary sacrifice):
7. Cycle to Work
8. Group Personal Pension Scheme
9. Employee Discount Scheme – discounts on hundreds of retailers including supermarkets, mobile phone/broadband providers, gym memberships and more!
10. Established local social committees with calendar of regular social events
11. Life assurance cover
12. Flexible working
13. Long service awards
14. Opportunities to volunteer and make a difference via local community projects and initiatives
Your new role
Job Purpose
15. Responsible for scheduling in PPM, reactive and quoted works. Responsible for ensuring works are completed in the most efficient manner, and in compliance with Health and Safety legalisations.
Principal Accountabilities
• Manage the relevant CRM system appropriately ensuring sufficient information is captured for future analysis.
• Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately, and breakdowns are dealt with efficiently.
• To ensure works under your control are carried out in a professional and courteous manner and liaise with customers to meet their requirements in full.
• Identify and define requirements, scope, and objectives and ensure that if work is to evolve, we adhere to client requirements.
• Responsible for scheduling PPM, reactive and quoted tasks for internal engineers (as well as appropriate verified sub-contractors where applicable) providing a professional and comprehensive service to all clients.
• Ensuring tasks are planned and completed within clients target response SLA (whilst also being aware of the balance between achievement and cost implications) when considering engineers routes and skill sets.
• Ensure appropriate resource and functional coverage is always maintained (within your scope of responsibility and support provided) to suit the demands of the business.
• Break works into doable actions and achievable timeframes.
• The planning of maintenance is to comply with legal requirements and customers convenience.
• To liaise with Project Managers /Engineers for proposed dates of any works.
• To attend meetings as and when necessary. From time to time this may require you to attend meetings at another location away from the office as requested by the client.
• Attendance may be required to attend weekly planning meetings with the operational management team to highlight and discuss any planning issues. Looking at the plan for the week/month ahead reviewing engineers’ workload to keep non-productive time to a minimum.
About you
Qualifications
16. NVQ level 2 English and Maths or equivalent.
Knowledge & Experience
17. Experience of operating in a commercial, multi-divisional organisation.
18. A good understanding of MS office suite.
19. Experience of dealing with clients and supply chain.
20. Previous experience in scheduling of works.
Skills & Personal Qualities
21. Exceptional communication skills
22. A strong sense of initiative
23. The ability to build excellent working relationships.
24. A positive and proactive mindset, willing to learn and progress.
25. A warm, charming, and confident manner
26. Remain calm under pressure and can communicate with internal and external parties.
27. Takes a personal pride in making improvements.
28. A customer focused individual who is a team player. With an ability to identify where their assistance will help colleagues.
29. Highly organised with excellent numeracy skills
30. Be experienced in multitasking and prioritising own workload.
31. Good organisational, presentation and punctuality skills