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Now Hiring: Freelance Operations Assistant (Part-Time, 3 Days per Week)
We are seeking a highly organised and proactive Operations Assistant to support our logistics, customer service, and administrative functions across both our e-commerce and B2B operations. This freelance position offers flexible hybrid working and is ideally suited for someone with experience in operational support.
About Us:
Jukes Cordialities, established in 2020 by world-renowned wine taster, journalist, and author Matthew Jukes, is a premium, healthy, alcohol-free drink brand. Our mission is to deliver exceptional taste experiences without compromise. Proudly served in +25 Michelin-starred restaurants globally, our primary e-commerce markets are the UK and the USA, with availability also spanning France, Switzerland, and the Middle East.
Key Responsibilities
Customer Service (E-Commerce):
* Respond to daily customer enquiries received via our customer service inbox, with increased volume during peak periods
* Address questions related to orders and website functionality
* Operate within the Shopify platform and communicate with our third-party logistics (3PL) partners
Fulfilment and Stock Replenishment:
* Coordinate monthly or bi-monthly shipments to our UK and US 3PL warehouses
* Liaise with our production site and freight forwarders to arrange collections
* Book deliveries and ensure timely communication across all parties involved
B2B Order Processing:
* Support with processing B2B orders from UK retailers, UK distributors, and International partners
* Coordinate delivery logistics, generate invoices via Xero, and ensure production is aligned for dispatch
Packaging and Supply Orders (Occasional):
* Manage occasional procurement of packaging materials, labels, and other supply chain components
Sample Shipments via DHL:
* Facilitate the preparation and dispatch of product samples to journalists and trade prospects
* Arrange shipments via the DHL platform and follow up on any issues with their support team
* Oversee the monthly logistics for transporting liquid to canning facilities and returning finished product
* Prepare and maintain accurate documentation for each run
Accounting Support:
* Collect and forward invoices from suppliers to our bookkeeping team
Candidate Profile
The ideal candidate will have:
* Previous experience in an operational support role within e-commerce, logistics, or supply chain
* Proficiency with tools such as Shopify, Xero, DHL, and 3PL management systems is a plus
* Strong communication skills and a high level of attention to detail
* The ability to work independently, manage multiple priorities, and meet deadlines
Start Date: As soon as available
To apply, please submit your CV to [emailprotected] along with a brief note outlining your relevant experience and availability. We look forward to hearing from you.
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