* Great opportunity to progress your career in an innovative organisation
* Previous customer service/client facing experience required
About Our Client
This is an exciting opportunity to join a well-established organisation as a Customer Service Representative. The company prides itself on its customer-first approach and strives to create meaningful solutions for its diverse client base.
Job Description
Key responsibilities of the Customer Service Representative include:
* Respond to customer inquiries via phone, email, and other communication channels in a timely manner.
* Provide accurate information regarding products and services to resolve customer issues efficiently.
* Maintain detailed and organised records of customer interactions within the internal system.
* Collaborate with internal departments to address and resolve customer concerns.
* Identify opportunities to improve customer satisfaction and recommend solutions to management.
* Support the team in meeting agreements and performance targets.
* Assist in onboarding new customers by providing guidance and answering initial queries.
* Contribute to a positive and professional customer service environment.
The Successful Applicant
The successful Customer Service Representative will have:
* Previous experience in a customer service or client-facing role.
* Strong communication skills, both written and verbal, with a customer-focused mindset.
* Problem-solving abilities and a proactive approach to managing customer concerns.
* Competency in using customer relationship management (CRM) systems and Microsoft Office Suite.
* An ability to work effectively as part of a team and independently when required.
* A commitment to maintaining professionalism and confidentiality in all interactions.
What's on Offer
Benefits include:
* A competitive salary
* A supportive work environment where innovation is valued
* Opportunities for personal and professional growth
* A comprehensive benefits package
* Access to many company perks
* Generous annual leave package
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