Senior Complaints Officer
12 month FTC
Medway, Kent/ Hybrid
37 hours pw
£42,000 per annum
Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Senior Complaints Officer on a 12 month basis.
The role offers 2 days home working, and 3 in their offices.
Responsibilities of the Senior Complaints Officer:
* Managing a team of x2 Complaints Invesigators
* Managing stage 2 level housing complaints
* Following the Housing Ombudsman Complaint Handling Code
* Ensuring thorough and consistent investigations into complaints
* Providing formal written responses
* Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
* Collating information and accurately updating systems
* Recording and following up on complaints
* Providing analysis and report findings to senior management on complaints and dissatisfaction
Requirements of the Senior Complaints Officer includes:
* Knowledge of Housing Ombudsman Complaint Handling Code
* Knowledge of resolving customer complaints
* Previous experience resolving Stage 1 and Stage 2 level complaints within a housing environment
Please apply now to e...