Overview
Job objectives and responsibilities: Responsible for leading the day to day shift teams. Ensuring all planned, corrective and reactive activities are completed on time. Supporting root cause analysis and CAPAs for technical activities.
Responsibilities
* Daily attendance at the 0900 / 1630 team activity call
* Attendance at GSK morning TAP
* Assigning duties to technicians during shifts
* Day to day lead of shift team including conduct, performance and capability. Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards
* Hold regular shift team meetings on daily and weekly objectives
* Providing direction and feedback to technicians during shifts
* Effective handover with the other shift lead role
* Participate in work activities, leading by demonstration, and showing them how to do the job effectively where required
* Assist in training and coaching new employees
* Providing customer service and managing complaints
* Prompt and correct documentation of incidents
* To ensure that communications are maintained between the technical supervisors & client relating to the progress of work orders
* To perform duties of a person authorised to issue permits to work
* Identify potential training requirements for existing team in order to ensure any statutory requirements are met and efficient working practices are followed
* To attend and fully participate in training and appraisal activities as required
* Bring innovation, build solutions to business challenges and maintain a 'can-do' attitude
* Foster and maintain a positive work environment
Person Specification / Qualifications
* Working well within a team
* Leadership skills and ability to make decisions fast
* Strong problem-solving aptitude
* Able to work without direct supervision
* Able to deal directly with customers in a professional manner and represent the company
* Able to complete & produce RAMs
* Able to plan/schedule both PPM & Reactive workload
* Computer literate - competent in Microsoft Office and ability to work on CAFM systems
* Knowledge of working on BMS systems
Health and Safety responsibilities
* Always follow Group and company policies and procedures; report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
* Use all work equipment and personal PPE properly and in accordance with training received
* Report any issues or training needs to your Line manager and/or via your divisional incident reporting system
Information Security
* Ensure compliance with Mitie's information security procedures in all activities
* Proactively identify and report security risks to your manager
* Report actual and suspected security incidents
Company values and offers
* Our purpose, promise to our people and customers, culture and behaviour statements
* Mitie diversity and inclusion statements
Note
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
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