Woolpit Health Centre has an exciting opportunity for a Medical Administrator to join our Administration Team.
We are looking for an enthusiastic, motivated, and adaptable Administrator to assist in delivering excellent patient care. This role is ideal for those already working in healthcare or those starting a career in administration.
The successful candidate will work closely with our Medical Secretaries and Medical Administrator, managing a variety of priorities with excellent organizational and problem-solving skills, working effectively using your own initiative.
The role involves providing comprehensive administrative support to the Practice and staff, ensuring the smooth operation of the Health Centre. Applicants should be flexible, detail-oriented, and able to work as part of a busy team.
This position is pivotal in meeting the needs of the business and maintaining safe and efficient operations.
Main duties of the job
* Monitor and manage the practice's email account, handle clinical records, and respond to queries from health professionals, patients, and third parties.
* Scan/upload clinical correspondence and input data into patient records.
* Distribute pathology results for clinician review.
* Ensure efficient handling of clinical system tasks.
* Manage daily administrative requests via Anima and other systems.
* Handle patient, professional, and staff inquiries effectively.
* Answer and transfer calls appropriately.
* Register and monitor new patient registrations via the Healthtech-1 portal.
* Process new patient records and deductions.
* Perform general admin tasks like photocopying, scanning, and filing.
* Support with Non-NHS work and Subject Access Requests.
* Assist with QOF activities, including contacting patients for reviews.
* Perform any other duties as requested by management.
About us
Why work for us?
Located in Woolpit, Suffolk, we aim to provide the high standards of care we would expect for our own families. Serving over 16,000 patients across a rural area, we pride ourselves on our quality standards, holding the Royal College of General Practitioners Practice Accreditation Award.
Our team includes 5 GP partners, 8 non-partner GPs, nurses, healthcare assistants, pharmacists, and midwives, all based in our purpose-built premises.
Benefits include:
* Competitive pay with annual reviews
* Regular communication through one-to-one meetings
* Generous annual leave
* Voluntary overtime opportunities
* Training opportunities
* NHS pension scheme membership, including life and family benefits
* NHS discount and Blue Light Card
* Free uniform
Job responsibilities
* Monitor and manage email, clinical records, and queries
* Upload and process clinical correspondence and results
* Handle administrative requests and inquiries
* Register new patients and process their records
* Perform general admin tasks
* Support with NHS and non-NHS requests
* Assist with QOF activities and other duties as assigned
Person Specification
* Polite, confident, flexible, and cooperative
* Motivated, forward-thinking, and with high integrity
* Empathetic and able to work under pressure
* Team player
Skills
* Excellent communication skills
* Polite telephone manner
* Proficient in Office, Outlook, and EMIS
* Good time management and organizational skills
* Ability to work independently and in a team
* Problem-solving skills
* Follow policies and procedures
Qualifications
* GCSE Mathematics and English (A-C or 4-9*) or equivalent
* Business Administration qualification
Experience
* Experience with the public and administrative duties
* Experience in healthcare, preferably in a GP practice
Disclosure and Barring Service Check
This role requires a DBS check in accordance with the Rehabilitation of Offenders Act 1975.
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