Our client, based in central Wakefield is a true innovator in the world of Facilities Management. They genuinely value their employees and you will be treated as a colleague where your ideas and input will be valued.
Due to continued business growth they are looking to hire an Operations Manager to join their team. This is a pivotal role, where you will be part of the SMT and be reporting directly into the MD.
The customer is at the heart of everything this business does and it shows! They deal with some of the biggest names in their sector and have a reputation based on excellence. This is a truly exciting time to join them and be part of their continued growth journey.
The role:
Line Management responsibilities - development, recruitment and performance
Oversee the administrative team and Qualifying Supervisor to ensure timely completion and dispatch of certifications to clients
Plan and allocate labour efficiently for engineering team, and manage escalated issues
Lead weekly engagement team meetings with all staff members to track work progress
Conduct weekly customer meetings with stakeholders to monitor project status
Supervise specific projects Act as the principal duty holder (can develop into this)
Verify the accuracy of labour hours logged in CRM to ensure precise wage calculations, in collaboration with the Financial Team Oversee and approve invoices - the invoicing process in partnership with the Financial Team to guarantee accurate and prompt invoicing to clients.
Review and approve purchase orders before dispatch, in coordination with the Financial Department.
Oversee the generation of quotes for all jobs.
Generate and provide Risk Assessment and Method Statements to customers Attend and lead pre-start meetings, and site surveys Ensure compliance with industry accreditations, and renew certification; Constructionline, Safe contractor, and NICEIC etc.
Coordinate with all client stakeholders to ensure engineers receive appropriate access
Identify and pursue upselling opportunities when available.
Manage day-to-day operations, ensuring adaptability when plans change, or job reassignments are necessary.
Collaborate with office staff to guarantee allocations for engineers prior to job commencements.
The person:
Excellent customer skills and customer empathy Line Management experience, with managing Electrical Engineering Teams Electrical Engineering Qualifications desired
High standards of accuracy and attention to detail
Excellent written, analytical and verbal communication skills Proficient IT skills.
Competent in Microsoft Office (Outlook, Word and Excel) Strong, reliable, organisational skills with effective problem solving and strong project delivery
Excellent time management skills with the ability to prioritise, plan and organise day to day activities ensuring that deadlines and objectives are achieved
Fantastic interpersonal skills, confident and professional telephone manner, taking ownership, showing tenacity and a sense of humour
Can-do attitude and positive outlook Able to work remotely and self start with limited supervision Supporting the Commercial Director,
FD and senior team with requests that come in last minute and have a high degree of ambiguity