Tenant Liasion Officer required Salary £30k plus package!! Tenant Liaison Officer Department: Operations Are you passionate about supporting communities and helping residents feel informed, valued, and reassured during improvement works to their homes? We’re looking for a proactive and personable Tenant Liaison Officer to join our team and play a key role in delivering a positive resident experience on our projects. This is an ideal opportunity for someone with customer-facing experience in the construction sector who enjoys building relationships, solving problems, and making a real difference to local communities. What You’ll Be Doing As a Tenant Liaison Officer, you’ll be the main point of contact for residents before, during, and after works to their homes. Your role is all about communication, support, and ensuring a smooth, stress-free process for everyone involved. You will: Build strong, trust-based relationships with residents, offering clear guidance and reassurance throughout the works Identify vulnerable tenants and ensure they receive the right support Keep all resident information secure and GDPR compliant Manage queries and concerns, providing fast and fair resolutions Work closely with clients, subcontractors, and site teams to keep communication seamless Carry out resident consultations, choice events, and individual inductions Complete property condition surveys, ...