We are looking to recruit an experienced Medical Secretary tojoin our expanding team at our diverse, forward thinking Practice. This is a 30 hour per week post. The hours will be worked across both our Little Common and Bexhill Old Town Surgerysites. Flexibility to provide holiday and sickness cover is important.Candidates should possess excellent organisational and time management skills.IT and touch typing competency and knowledge of medical terminology is essential.Experience in General Practice or similar environment desirable.
If you are passionate about healthcare andpossess the skills and experience required for this role we would love to hear from you.
Main duties of the job
Job Summary:
To provide high quality secretarial and administrative support to the Practice Team. In addition, the post-holder may be required to support the multi-disciplinary team, providing administrative support as required, in line with the needs of the Practice.
Main Duties and Responsibilities of the Post:
The following are the core responsibilities of the post. There may, on occasion, be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Practice policies and protocols should be followed. Strict confidentiality should be maintained.
* Processing of referral letters to secondary care and other providers.
* Communicating with patients via telephone.
* Electronic filing and sending of letters.
* Processing NHS & Private Reports, Private Medical Attendance reports for Insurance Companies. Photocopying, Scanning/Filing Documents as necessary.
* Answer and action GP, Nurse and Practice Team enquiries via the Practice electronic systems and emails.
About us
Dr Stocks and Partners is a reputable and patient centred GP Practice committed toproviding high-quality healthcare services to our community. We pride ourselveson our dedication to patient care, professionalism, and efficiency.
Job responsibilities
Specific Tasks
Daily:
* Process patient referral letters.
* Attach electronic ERS referrals; liaise with secondary care; follow up of non-appointed patients; send out appointment booking details to patients; assist patients with the booking of ERS appointments. Resolve any arising issues.
* Process incoming documents and forward as appropriate.
* Electronic referral templates. Creation and maintenance of standard letters and forms.
* Monitoring and processing emails.
* Taking calls from patients.
* Process other documents as requested.
* Maintain computer files of stored documents.
* Liaise with secondary care and other outside agencies.
Insurance Documents & Non-NHS Work
* Photocopy and scan insurance documents i.e. medical examination forms.
* Generate an Invoice and log accordingly.
* Log onto Practice IT system when completed and sent.
Email: Sending and receiving documents via e-mail is a large part of the role, so confidence in using Microsoft Outlook is vital
Periodically
* Add referral templates to Practice IT system
* Maintain address and telephone number files (computer and hard copy).
* Check letterheads are up to date.
* Check workspace is up to date and tidy.
* Maintain and update the referral destination document
GP Referral Audits
Keeping all GP referral audits up-to-date and processing these for review at Practice Meetings.
Qualifications
* Educated to a good academic level in Maths and English (GCSE Grade C/4 or above or equivalent).
Experience
* Minimum of two years previous secretarial experience. Strong communication skills, attention to detail, and the ability to multitask.
* Experience of working in a GP practice.
* Proficiency in computer software such as Microsoft Office (Word, Excel, Outlook) and familiarity of Emis Web and Medical Terminology.
Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Effective time management
* Ability to work as a team member and autonomously
* Problem solving and analytical skills
* Ability to follow policy and procedures
* Ability to use Emis Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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