Permanent Location: Reading Hours: Monday to Friday - 0830 to 1730 Pay: £50,000 per annum Join Our Team as a Security Service Manager! Are you ready to take on a leadership role at the heart of a world-class security operation? Wilson James is seeking a dynamic and experienced professional to act as the primary point of contact for our client's prestigious portfolio. Representing a globally recognised luxury brand, you will oversee security, mailroom, and front-of-house services, ensuring every interaction reflects the highest standards of discretion, quality, and excellence. This role is about more than operational oversight — it's about inspiring a high-performing team, driving continuous innovation, and delivering an exceptional customer experience at every touchpoint. You will play a key part in shaping the future of the contract, aligning services with the client's evolving vision, and ensuring that each site consistently demonstrates professionalism and luxury-level service. If you are a strategic leader with a passion for service excellence and the ability to create a secure, seamless, and welcoming environment, we want to hear from you. About The Role As a Security Service Manager you will be responsible for: Luxury-level customer engagement - In this role, you'll be at the forefront of delivering exceptional security and support services across a prestigious client portfolio. From physical and technical security to mailroom and car park operations, you'll ensure every service is delivered with discretion, efficiency, and care. Working closely with stakeholders and supporting exciting projects, you'll play a key role in shaping and advancing the client's vision, all while upholding the highest standards of professionalism and service excellence. People leadership - As a leader, you will inspire and develop a high-performing security team by driving training, appraisals, and staff wellbeing while promoting a culture of excellence and accountability. You'll ensure compliance with company policies on absence, health and safety, and operational procedures, while overseeing training standards, stock management, and risk assessments. Through effective leadership and communication, you'll maintain professional standards across all operations and ensure your team consistently delivers outstanding service. Risk management - In this role, you'll safeguard people, property, assets, and reputation by fostering a strong culture of safety and security awareness. You'll lead annual risk assessments, manage incident reporting and investigations, and ensure procedures, equipment, and systems are maintained to the highest standards. With responsibility for access control, reporting, and compliance, you'll work closely with customers, technical providers, and external agencies such as law enforcement to deliver robust, proactive, and effective security across all sites. Why Join Us? Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses. Health and Wellbeing – Life assurance scheme, access to mental health support specialists Access to an Online GP for you and your dependents. Financial support Discounts on hundreds of retail sites Cycle to Work scheme What we are looking for? Full clean driving licence SIA - Door Supervisor Security systems experience Interested? Apply now and secure your future with us! Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace. Internal Applicants At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. Apply Now Close map Location Reading Pincents Lane, Reading, Berkshire, UK, RG31 4 Loading Open In Google Maps Show Nearby Train StationsBus StationsGymsCafésAirports