Overview
Join JPMorganChase as a Customer Service Apprentice in Merchant Services. This program provides a mix of workplace experience, skills training, study time, and mentor support, leading to a Level 3 Customer Service Specialist Qualification after successful completion.
Responsibilities
* Provides first call resolution by answering client calls and analyzing information
* Resolves client issues expediently, adheres to business policies, and ensures timely follow-up
* Troubleshoots technical problems and stays informed about new products and services to offer viable solutions
* Demonstrates exemplary teamwork with a professional, positive, and supportive attitude
Required qualifications, capabilities, and skills
* Achieved or predicted to achieve 5 GCSEs (or equivalent) at grade 4 or above, including English and Mathematics
* Meeting the eligibility criteria for a Level 3 Qualification
* Willing to work during operating hours, including bank holidays
* Good knowledge of French
Preferred qualifications, capabilities, and skills
* Excellent verbal and written communication, with professional interpersonal interactions
* Ability to multitask and flexibility to take on different tasks within the team
* Self-motivated, able to work independently and in a team
* Knowledge of computer software systems such as Microsoft Office
About us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to corporations, governments, high-net-worth individuals, and institutional investors. Our client-focused approach drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their objectives.
We recognize that our people are our strength and value diversity and inclusion. We are an equal opportunity employer and do not discriminate on protected attributes. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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