Our colleagues work hard through the night to make sure our stores are ready for the thousands of customers who will walk through the doors the very next day. As Night Manager, it’s your job to lead and empower our colleagues to ensure our stores are always customer ready. Reporting into the Store Manager, you will also:
Responsibilities
* Lead and empower colleagues to always put the customer first and deliver outstanding customer service
* Listen and respond to our customers feedback and react accordingly
* Ensure market‑leading availability across the store
* Work with the other Managers in store to lead a supportive and performance‑driven department
* Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
* Deliver training to ensure team have the capability and confidence to deliver their role
* Enable colleagues to work with confidence across various departments
* Identify and develop talent within the department
* Build effective relationships with other operating departments
* Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
* Take a leadership role within the store
* Ensure resource is planned thoroughly
What We Need From You
* Experience of managing a team in a fast‑paced environment
* Great communicator who can share knowledge, experience and best practices
* Ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
* Adaptable to change, whilst being able to challenge effectively
Benefits
You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development, but we will also offer a competitive salary and superb benefits package. Night Manager roles have an additional allowance of £20 per shift. You will also receive an attractive pension scheme, private healthcare, a discount card for friends or family members, and a generous bonus.
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