Job Ref: KGH10735 Branch: Holiday Inn Rotherham Sheffield Location: Holiday Inn Rotherham Sheffield, Rotherham Salary/Benefits: £12.21 per hour plus competitive benefits Contract type: Temporary/Seasonal Hours: Part Time Shift pattern: Variable includes evenings, weekends and Christmas Hours per week: 0 Posted date: 24/09/2025 Closing date: 16/10/2025 The role Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel, Holiday Inn Rotherham-Sheffield. Guest Service Assistant duties include: supporting your hotel in achieving all brand and company metrics and objectives building and developing relationships with guests, assessing their needs and flexing style and approach appropriately ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation following SOPs to ensure consistent hospitality for all guests maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority. Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant. Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com. Benefits Our rewards package includes: Robust career development opportunities and support for personal growth Attractive discounts across many major retailers, restaurants, and events Complementary discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide! Discounted food and beverage while you stay in our hotels 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms) What you’ll bring to the team Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need. Next steps A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Hotel Manager / Guest Service Manager. Who are Kew Green Hotels? Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts and Hilton, what unites us all is our values. Please view our website for more details. Join our Kew-Team today! A modern hotel seven miles from Sheffield city centre with event spaces, a swimming pool and a restaurant, plus free parking and Wi-Fi. The Holiday Inn Rotherham-Sheffield M1, Jct.33 hotel is five minutes' drive from the M1 motorway and two miles from Rotherham town centre. Frequent trains leave Rotherham Station for Sheffield, 15 minutes away, where you can catch direct services to London, Leeds and Manchester. The hotel's six versatile, naturally lit meeting rooms can host everything from an intimate gathering to a reception for 300. Modern equipment and free WiFi help things run smoothly, and the hotel can look after catering. Wedding packages are available, and there's free parking. Kids can see a blast furnace in action at the interactive Magna Science Adventure Centre, less than three miles away. Art lovers can seek out works by Henry Moore and Barbara Hepworth at the open-air Yorkshire Sculpture Park, 25 minutes away by car. Start your day at the buffet with a full English breakfast, fruit, cereals and pastries. You can work out at the Fitness Centre, swim laps in the pool and wind down in the steam room. The comfortable Forge Restaurant serves British cuisine for lunch and dinner. Kids stay and eat free. Room service is available around the clock, or you can watch the match on TV over a pint in the bar.