Job Description
IT Support Team Leader (UK & Ireland)
Liverpool (One day remote)
£40K-45K
An IT Support Team Leader is required for our logistics client, to manage and support IT services across the UK & Ireland. This is a hands-on leadership role, combining people management with second-line technical support in a fast-paced business environment. You’ll manage daily IT support operations, ensure excellent service availability during core business hours, and provide technical expertise across our infrastructure and end-user environments, supporting over 500 users across multiple locations.
Responsibilities-
* Lead the UK & Ireland IT support team and daily operations
* Provide second-line desktop, server and Microsoft 365 support
* Manage incidents and service requests via the Global Helpdesk
* Ensure high service levels and customer satisfaction
* Support Windows 11, Windows Server, AD, and Teams telephony
* Travel regularly to UK & Ireland offices (occasional Europe)
Expereince required-
Essential:
* Significant experience in a business IT support environment
* Strong knowledge of:
* Windows 11
* Windows Server 2019 / 2022
* Active Directory administration
* Excellent customer service and troubleshooting skills
* Experience working with IT ticketing systems (ITIL-based)
* Strong time management and attention to detail
* Ability to work independently and as part of a team
Desirable:
* VMware and/or Hyper-V virtualisation experience
* SCCM-based PC deployment
* IT security awareness (AV, phishing, spam protection)