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Band 4 Learning and Development Programme Coordinator
Band 4
Main area Education And Development Programme Coordinator Grade Band 4 Contract 12 months (Fixed term until April 2027) Hours Full time - 37.5 hours per week (Mon-Fri) Job ref 820-7842848-COR
Site Moseley Hall Hospital Town Birmingham Salary £28,392 - £31,157 per annum Salary period Yearly Closing 14/06/2026 23:59
Job overview
**This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.**
Are you an organised, proactive leader who thrives in a fast-paced environment and wants to play a key role in supporting both patient safety and new staff experience across a large NHS Trust?
As Education & Development Programme Co-ordinator, you will sit at the operational centre of our Mandatory Training and Corporate Induction function. You will ensure that frontline staff and new starters have timely access to statutory training and a high-quality Trust induction experience from day one.
This role combines leadership, operational coordination, compliance monitoring and induction facilitation. You will lead a small administrative team, manage training capacity across multiple sites, analyse compliance data, and coordinate — and at times facilitate — Trust induction days for new colleagues.
This is an opportunity to:
Lead and develop a supportive administrative team
Influence Trust-wide training compliance and workforce readiness
Contribute directly to patient safety infrastructure
Shape and improve the new starter induction experience
Develop your leadership, data and operational management skills
We are looking for someone who is confident, highly organised, people-focused and able to manage competing priorities with professionalism and initiative.
Main duties of the job
The post holder will:
Supervise and support Business Administrators, including workload allocation, sickness management and conducting PDRs
Plan and coordinate mandatory and statutory training programmes across Trust sites
Coordinate and oversee Trust corporate induction programmes for all new starters
Facilitate elements of induction days where required, ensuring a professional and engaging experience
Ensure induction schedules align with statutory training requirements and workforce onboarding timelines
Analyse compliance data using Excel and other systems to identify risk areas
Monitor course utilisation and ensure sufficient capacity to meet demand
Coordinate trainer diaries and proactively mitigate cancellations
Liaise with clinical teams, managers and education partners to respond to training and induction needs
Contribute to service improvement and operational planning within the Education department
Key Skills & Qualities:
Experience coordinating complex programmes or events
Supervisory or team leadership experience
Problem-solving mindset with proactive decision-making
See JD for full details of main duties
Working for our organisation
* Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you
Detailed job description and main responsibilities
To provide operational coordination and supervisory leadership within the Education department, ensuring effective planning, delivery and monitoring of mandatory, statutory training and Trust corporate induction programmes.
The post holder will oversee Business Administrators, manage training capacity and compliance reporting, coordinate and facilitate new starter induction programmes, and support senior education leads in maintaining safe and effective training infrastructure.
Main Responsibilities
Leadership & Supervision
Supervise Business Administrators on a day-to-day basis
Delegate tasks including booking trainers, venues and advertising of courses
Conduct regular 1:1 meetings and annual Personal Development Reviews
Manage sickness, absence and performance matters appropriately
Develop and empower staff to maintain high standards of service delivery
Mandatory Training Coordination
Plan and coordinate statutory and mandatory training programmes
Ensure sufficient training spaces are scheduled to meet compliance demand
Monitor utilisation and promote available spaces to target audiences
Coordinate trainer diaries to optimise capacity
Mitigate cancellations and reschedule training where required
Liaise with internal and external training providers to clarify programme requirements
Trust Induction & Onboarding Responsibilities
Coordinate Trust corporate induction programmes for new starters
Ensure new employees are booked onto appropriate induction and statutory sessions in a timely manner
Oversee induction schedules, venues, materials and logistics
Facilitate elements of induction days where required, delivering key information professionally and confidently
Ensure induction content aligns with Trust policies, safeguarding, infection prevention, equality and governance standards
Monitor attendance and follow up non-attendance
Gather and analyse induction feedback to improve onboarding experience
Work collaboratively with HR, recruitment and divisional managers to ensure smooth onboarding processes
Compliance Monitoring & Reporting
Analyse and interpret mandatory training compliance reports
Identify and escalate compliance risks
Produce reports including attendance, Did Not Attend (DNA) and capacity utilisation data
Provide regular updates to senior education colleagues regarding demand and risk areas
Support targeted training promotion to maintain compliance
Operational & Administrative Oversight
Arrange and coordinate training events, meetings and conferences
Produce reports and communications using Microsoft Office packages
Maintain training equipment inventory and raise stock requisitions within budget
Ensure adherence to branding and customer service standards
Support resolution of customer feedback and complaints
Stakeholder Engagement
Work collaboratively with Education Business Partners, Clinical Education Managers, HR, Divisional Leads and wider Trust staff
Participate in working groups impacting education and onboarding procedures
Develop strong cross-organisational partnerships
Governance & Compliance
Support delivery of statutory training requirements
Adhere to Trust policies including Safeguarding, Infection Prevention & Control, Equality & Diversity and Health & Safety
Maintain confidentiality and data protection standards
Promote sustainability and responsible resource usage
Person specification
Qualifications
* Educated to A level or equivalent
* Computer literacy at ECDL or equivalent
* NVQ Level 3 in Business Administration or equivalent
* Customer Service Training
* Educated to degree level or equivalent
Experience
* Experience of administering a complex series of events
* Relevant experience of working in a busy customer focused office environment
* Experience of a customer service orientated environment
* Diary management
* Experience of managing a team
* Experience of a Learning & Development environment
* Experience of working within the NHS
Skills
* Knowledge of administration systems
* Working knowledge of MS Office packages including word processing, spreadsheets, databases etc.
* Ability to work on own initiative and problem
* High level of skill in planning, prioritising and organising work of self and others
* Excellent planning/ diary management skills
* Ability to work to tight deadlines
* Understanding of Equality and Diversity
Personal Qualities
* Have a logical and systematic approach to work, and ability to work accurately to strict deadlines
* A strong commitment to high quality standards in all aspects of business support administration processes
* Shows a high degree of awareness towards the needs of customers
* Innovative and imaginative in resolving problems
* Approachable, good communication and interpersonal skills
* Team player/ Flexible/ Resilient
* Works well under pressure and with conflicting priorities
* An excellent telephone manner/ Professional courteous approach
* Highly motivated and able to motivate others
Other
* Ability to travel across Trust sites
* Ability to transfer small loads/ office supplies/ equipment etc.
In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.
Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link, will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.
All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.
The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.
Equality, Diversity and Inclusion
As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.
We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.
We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC is striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
DBS Costs
Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here
Benefits of working for us:
* Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
* Attractive relocation payment if you relocate to the local area.
* Discounts for local and national retailers
* Dedicated well-being services for all employees
* Flexible working where possible
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Birmingham Community Healthcare NHS Trust
3, Priestley Wharf
Holt Street
Birmingham Science Park
B7 4BN
Office hours: Monday to Friday: 8.30 am - 5.00 pm
Our patients and their carers and families are the reason we're here, so we want to hear your views about the Trust and our services.
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