Location, Salary and Reporting
* Bristol - Hybrid (with occasional travel to university campuses and events)
* Salary £60‑£70k OTE depending on experience
* Reports to: CMO
About StudyStash
StudyStash (www.studystash.com) is a powerful AI learning companion that helps students take better notes, learn more effectively, and prepare smarter. Already trusted by students and institutions alike, StudyStash is on a mission to improve learning outcomes by making study more intelligent, personalised, and engaging.
With a growing number of UK and International universities and colleges adopting StudyStash, we're looking for a Customer Success Manager to ensure our partners get maximum value from the platform.
The Role
As Customer Success Manager, you’ll be the main point of contact for our university partners. From onboarding and training to ongoing support and strategic account development, you’ll work closely with academics, learning support teams, and IT departments to embed StudyStash into teaching and learning.
This is a high-impact role where you’ll build strong relationships, drive product adoption, and help shape how universities support student learning using AI.
Key Responsibilities
* Own and manage relationships with assigned university clients from onboarding through renewal
* Deliver tailored onboarding and training sessions for academic staff and students
* Monitor usage data and proactively engage with clients to increase adoption and retention
* Update and iterate the overall onboarding process including project templates, customer email flows and implementation documentation
* Work with the Product team to feedback insights and inform roadmap priorities
* Identify opportunities for growth and support renewals and upselling initiatives
* Act as an expert on StudyStash, guiding universities on best practices and integration
* Represent StudyStash at sector events, user groups, and conferences
Qualifications
* Minimum 3-year experience in customer success, account management, or relationship management
* Excellent interpersonal and communication skills – written, verbal, and presentation
* Strong understanding of the UK Higher Education sector and academic workflows
* Confident with data and able to use insights to drive engagement strategies
* Self‑starter with a focused work ethic that is comfortable working remotely and independently with minimal supervision
* Willingness to travel for in‑person meetings, events, and training
* Experience working with or in a UK university or college
* Background in EdTech, SaaS, or digital learning tools
* Familiarity with platforms like Pipedrive, HubSpot, or Intercom
* Understanding of AI in education and digital transformation in Higher education
Benefits
* Be part of a fast‑growing EdTech start‑up improving how students learn
* Work with a passionate, mission‑driven team
* Flexible working with regular team meetups
* Bristol based offices with gym membership
* Opportunities for professional development and growth
* Meaningful impact on the future of education
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Industries
Education
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