Customer Service - Administration - Warehouse/Stock/Packaging
This is a super 14 Month Contract to work for a market leading SME!
Responsibilities
* To deliver an excellent Customer Services service to clients as part of a close team that covers all aspects of customer services for our UK client base (internal and external). Ensure all work is processed in a timely manner to meet all customer requirements and following Company procedures. Assist in other departments from time-to-time where necessary.
* Answer inbound telephone calls
* Gather all information required to set up new customers on the computer system and maintain accurate price lists on the system
* Deal with customer enquiries directly or coordinate a response from the appropriate departments or employees
* Liaise with other departments to improve internal communication
* Gather initial information for and log any incidents/customer complaints
* Process sales orders up to and including invoice, and inform management of any changes to the delivery schedule
* Generate documentation such as order acknowledgements, delivery notes and packing lists etc as required
* Create works orders and pick stock for set building requirements
* Ship and track products as required and liaise with clients, distributors and sales representatives where necessary
* Maintain UK consignment stock records
* Ensure all stock transactions are carried out as required to ensure accurate stock at all times
* Perform regular cycle counts in accordance with Company Policies
* Inspect instrumentation for functionality, missing parts and cleanliness using approved checklists
* Check stock and package in Warehouse (with some lifting on and off shelving)
Qualifications
* Good eye for detail
* Quick and keen to pick up new processes and procedures
* Excellent telephone manner
* Highly organised and able to manage workload
* Excellent communication skills, both written and verbal
* IT Literate with EXCEL
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