Technical Services Manager
Location: Melsonby, North Yorkshire | Full Time | UK & Occasional International Travel
We are looking for a Technical Services Manager to join our small specialist team. Bridging the gap between customer requirements and technical delivery you will ensure solutions are practical, effective, and aligned with engineering standards and business objectives. You will lead projects from concept to completion, shaping processes and influencing service development across industrial systems in oil, gas, and petrochemicals.
You will work collaboratively with customers, engineers, and internal stakeholders to translate operational needs into clear technical solutions, overseeing projects from concept through to completion. You will also contribute to internal and external training programmes, promoting best practice and supporting knowledge sharing across the organisation.
This is a newly created position and offers the opportunity to shape processes, influence service development, and make a visible impact within a small team.
We are a leading global supplier of tank gauging, terminal automation and stock management solutions for bulk liquid storage and handling. Part of the Endress+Hauser group, we work together to develop ground-breaking software, hardware and servicing solutions for the oil, gas, and petrochemical industry.
Adhering to the highest quality standards and we value every conversation as an opportunity to learn and grow. Digital transformation and constant innovation are what we do, but with the human element at the very core of the design. Our people are our greatest strength. They are what give us our competitive edge, and we recognise that working together makes us stronger. Our people thrive when they are finding solutions for our clients.
To be successful in this role, you will combine technical expertise with a structured, practical approach to delivery. You will be confident taking ownership of projects, engaging with both technical teams and customers, and contributing to the continuous development of capability across the organisation. You will demonstrate strong communication skills, commercial awareness, and the ability to manage multiple priorities while maintaining high standards of safety, quality, and customer service.
UK and occasional international travel will be required, including overnight stays.
What You Will Do
Technical Leadership & Solution Design
* Translate customer requirements into technical specifications and solution proposals
* Develop accurate implementation plans
* Lead project reviews, identify risks, and ensure quality throughout the lifecycle
* Ensure alignment with ISO 9001 and SHEF principles
Project & Operational Delivery
* Coordinate small to medium-sized multi-disciplinary projects
* Support planning and scheduling of field service activity
* Monitor progress, budgets, and milestones to ensure on-time delivery
* Contribute to quotations, documentation, and process improvements
Customer Partnership
* Act as a trusted technical advisor to our customers
* Present tailored solutions and proposals with clarity and confidence
* Communicate complex technical concepts to a range of audiences
* Build strong, long-term relationships focused on practical and sustainable solutions
Capability & Continuous Improvement
* Design and deliver internal and external training programmes
* Strengthen departmental processes, planning, and resource capability
* Contribute to company strategy and service development
* Promote a culture of safety, quality, and collaboration
Why you’ll love it
* Work in a small, specialist engineering team where your ideas, expertise, and impact are visible and valued
* Play a key role in shaping a newly created position and influencing service development
* Work across a range of technical projects and customer environments
* Develop your knowledge and expertise alongside experienced engineers
Essential Qualifications & Experience
* Relevant degree in engineering or science discipline, or equivalent practical experience
* Proven experience delivering technical or engineering projects through to completion
* Strong analytical and problem-solving skills with a structured, methodical approach
* Excellent written and verbal communication skills, including technical report writing
* Ability to work collaboratively with engineers, customers, and internal stakeholders
* Commercial awareness and confidence presenting technical solutions
Desirable
* Knowledge or experience of instrumentation, calibration, or industrial systems
* Health and Safety qualification such as IOSH, or willingness to obtain within 6–12 months
* Experience working in industrial, engineering, or technical services environments
* Experience delivering technical training or knowledge-sharing programmes
Skills & Attributes
* Self-motivated and comfortable operating with autonomy
* Analytical, logical, and solution-focused
* Methodical, disciplined, and detail-oriented
* Confident engaging with both technical specialists and customers
* Positive attitude toward continuous improvement and professional development
* Flexible and adaptable to changing business and customer needs
* Full UK driving licence
What is the recruitment process?
If you are a self-motivated individual with a passion for technology and a commitment to providing exceptional customer service, we encourage you to apply for this exciting opportunity.
Once we have received your application, we will get in touch to let you know if you have been shortlisted. Initially, we might arrange a call over Teams. If we seem like a great fit for each other, well invite you to a face-to-face discussion with our hiring team. At this stage, you may also be asked to complete a task or demonstrate your skills and knowledge.
We are an equal opportunity employer and welcome applications from all suitably qualified individuals regardless of gender, disability, race, religion, age, sexual orientation, or other protected characteristics. Reasonable adjustments will be made to support candidates throughout the recruitment process.
We will, however, need to establish the right to work in the UK for all applicants to this role who are shortlisted for interview and will do so in accordance with Home Office guidelines.
We reserve the right to change the advertised closing date, so we encourage early applications.
Job Types: Full-time, Permanent
Pay: £42,000.00-£47,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Flexitime
* Free parking
* Health & wellbeing programme
* Life insurance
* Private medical insurance
Work Location: In person