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Customer Team Leader - Long Eaton, East Midlands, United Kingdom
Location: Draycott Road, Long Eaton, NG10 3FR
Closing date: 07-05-2025
Pay: £13.65 per hour
Contract: 20-30 hours per week + regular overtime, permanent, part-time
Working pattern: Shifts of 6am to 2pm, 10am to 6pm, or 2pm to 10pm, including weekends (to be discussed at interview). The role includes working in our in-store bakery.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
Requirements: Must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
About the Role
We’re looking for Customer Team Leaders to join our team at Co-op. As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You will lead the store team by coaching and supervising team members, deputising for the Store Manager, and delivering excellent customer service. Your responsibilities include:
1. Managing store operations, including stock management and safety compliance.
2. Supporting HR processes and deputising for the Store Manager.
3. Introducing new products and services, encouraging team feedback.
4. Building relationships within the local community and supporting community initiatives.
Ideal Candidate
We’re looking for someone with:
* A genuine care for customer needs.
* Strong leadership and people skills.
* Excellent organisational and problem-solving skills.
* A desire to learn and develop leadership abilities.
* Flexibility to work various shifts.
Benefits
* Market-leading training and support for your career development.
* 30% discount on all Co-op products and 10% on other brands.
* Pension scheme with up to 10% employer contributions.
* Access to virtual healthcare services.
* 36 days holiday (including bank holidays, pro-rata for part-time).
* Employee assistance programs and other wellbeing benefits.
Diversity and Inclusion
We promote an inclusive workplace and welcome applications from everyone, including those with disabilities. Reasonable adjustments can be made during the recruitment process. We are part of the Disability Confident scheme and encourage applicants to consider applying through this scheme.
Application Process
As part of your application, you will need to complete two online assessments, approximately 20 minutes in total. For more details, visit our recruitment process page.
We reserve the right to remove the vacancy before the closing date.
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