Global Compliance & Reporting (GCR) is one of our five tax service lines. Our GCR professionals help businesses meet demands for tax reporting, tax compliance and tax risk management. Many of our engagements are with clients going through wider tax transformation and operating model change programmes. The GCR team works with a wide range of businesses to help them develop and implement effective, practical, and sustainable approaches to managing tax compliance and reporting.
The opportunity
Our Global Tax Managed Services team works with leading organisations across a range of services from full tax and finance oper‑ate outsourcing, supporting the design and implementation of their tax operating model, compliance process design and the project management of outsourced compliance and reporting services. We are looking for an experienced Newcastle based Senior Manager to join our thriving team. You will work closely primarily with our London and India teams, also with opportunities to support our wider teams in Germany, Netherlands, Switzerland, Hungary and France.
Your key responsibilities
* Business development and pursuit support
o Work with the Partner group to provide senior support to large pursuit and proposal activities, in response to client RFPs. This includes leading global pricing exercises, involvement in strategic negotiation and being part of EY’s presentation team at client pitches.
o Support development of the client business “case for change”.
o Identify opportunities for additional EY services and/or extensions to EY outsourcing services for existing EY clients.
o Own and drive your own sales pipeline across mid‑sized/smaller pursuits.
* Contract management
o Manage a number of large global compliance contracts, with client interface and in a supervisory service delivery role.
o Proactively manage service delivery risk across those contracts through strong governance and escalation processes.
o Develop and maintain relationships with key contract stakeholders (internal and external) across multiple jurisdictions and ensuring effective and timely communication.
o Manage contract governance including adherence to agreed quality and risk processes and procedures.
o Manage contract reporting against service level agreements (SLAs) and key performance indicators (KPIs) ensuring timely resolution.
o Provide guidance and support to peers, colleagues and clients on contractual issues, and oversee local fee and scope negotiations.
o Set clear objectives and expectations for junior team members, including day‑to‑day responsibility for the management of offshore team members.
* Finance
o Review budgets and resourcing requirements on a regular basis with responsibility for meeting margin targets across engagements.
o Lead the billing and cash collection process across your portfolio.
* Quality and Risk Management
o Support the Engagement Partner on all Quality & Risk Management (QRM) matters, overseeing implementation and adherence to agreed processes, procedures and timetables.
o Liaise with Global and Tax QRM and legal teams in the resolution of client service management issues.
o Maintain the specified contractual framework and supporting agreements for all engagements.
* Detailed scoping and process assessments
o Manage any changes to scope and the resulting fee impact including leading client/internal negotiations as needed.
o Review and suggest improvements to compliance and reporting processes considering data sources, hand‑off points and control.
* Compliance methodology
o Share successful tools, techniques and approaches with other team members.
o Project manage business development projects.
o Skills and attributes for success
+ Strong client relationship management skills with ability to develop quality outputs to clients.
+ Negotiation skills, able to sustain opinion and handle challenges.
+ Process design skills.
+ Business development skills, able to identify and convert opportunities to sell work.
+ Effective time management, ability to remain calm when under pressure to meet deadlines.
+ Experience of coaching and developing more junior staff.
+ Ensure delivery of quality work and take day‑to‑day leadership of delivery team.
+ Change orientated with flexible approach.
+ Innovative mindset with a focus on problem solving.
To qualify for the role, you must have:
* A degree level qualification or equivalent.
* A proven work record in a similar environment.
* Excellent communication skills; both written and verbal.
* Excellent MS Excel, Word and PowerPoint capability.
* Experience in Corporate Tax, Indirect Tax or accountancy from a professional services firm or in‑house team.
* ACA / CA / ATTI/CTA/Tax Inspectors or a breadth of knowledge equivalent to a tax specialist qualification is not essential but welcome.
* Proven project management skills, and an ability to plan and prioritise work, meet deadlines, monitor budgets. A PRINCE2 qualification or similar would be beneficial.
* Experience of managing international projects.
* Experience in process and technology design is beneficial but not mandatory.
* Proficient multi‑tasking ability.
* Ability to coach more junior team members and add value to the team.
* Experience with managing teams across multiple jurisdictions.
* Strong presentation skills and experience in developing and delivering major proposals to clients and targets.
* Strong client management skills.
* A commercial mindset.
What we look for
* An energetic team player with the ability to build strong working relationships with client and EY teams alike.
* An individual who can manage issues through to successful resolution, strengthening the client relationship.
* A results‑driven candidate with the capability to add financial value to an engagement, and bring innovation to their clients and team.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability‑related adjustments or accommodations you may need.
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