Parklands Surgery are looking to recruit a further Receptionist to join our friendly practice in East Northants, working full-time to cover the hours of 08:00 to 18:30, over 3 days.
Main duties of the job
Applicants should have a calm, warm and confident personality, with excellent communication skills, understanding the importance of providing a good patient experience. You will be able to prioritise, as well as demonstrating initiative and adaptability. Recent experience of working in a reception role, preferably within a General Practice setting is desirable, although full training and support will be provided to the successful applicant.
About us
We are a busy practice with approximately 14,000 patients. Our team of 8 GPs, 5 Nurse Practitioners and 6 Treatment Room Nurses is supported by our well established team of administrators.
Job responsibilities
PARKLANDS SURGERY
JOB DESCRIPTION
Job Title: Receptionist / Administrator
Main Purpose of Post: To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other members of the practice team.
Responsible To: Practice Manager
Responsibilities:
1. Book appointments for patients with doctors and other members of the primary healthcare team using the EMIS Web computerised appointment system.
2. Respond to all queries and requests for assistance from patients and visitors.
3. Explain practice arrangements and formal requirements to new patients, and those seeking temporary cover, and ensure procedures are completed.
4. Ensure that requests for repeat prescriptions are actioned.
5. Monitor effectiveness of appointment system and report any problems or variations required.
6. Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
7. Ensure correspondence, reports, results etc. are filed in correct order, and that records are kept neat and tidy and in good repair.
8. Scan patient communications onto the appropriate computerised medical record.
9. Receive and make calls as required. Divert calls and take messages as appropriate.
10. Ensure that the telephone system is operational at the beginning of each day and switched over to night service at the end of each day.
11. Ensure that the Patient Check In facility is operational at the beginning of the day and switched off at the end of each day.
12. Make all necessary preparation at the start of the day to receive patients.
13. Any other delegated duties considered appropriate to the post.
Special requirements of the post:
1. An understanding, acceptance and adherence to the need for strict confidentiality.
2. Computer competency
3. An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients' enquiries and requests.
Person Specification
Qualifications
* GCSE grade A to C in English & Maths
* Experience of working in General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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