Customer Service Advisor - Uncapped Commission (Merthyr Tydfil)
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Whats in it for you
* Competitive Salary: Starting at 25,087 pro‑ra and rising to 25,684 pro‑ra after 8 months, plus an uncapped monthly commission scheme
* Online GP: Access to a private GP 24/7 for you and your immediate family
* Paid Carers Leave: Market‑leading carers leave with up to 2 weeks off
* Family Leave: Equalised maternity, paternity and adoption leave 18 weeks full pay and 8 weeks half pay in the first year
* Huge Discounts: Save on EE & BT products, including mobile and broadband
* Career Development: Ongoing support to help you grow your skills and develop
* Volunteering Days: Paid time off to give back to your local community
* Optional Private Healthcare and Dental: Protection for you and your family
About the role
If you’re someone who puts customers at the heart of every decision, understands their needs and helps them find the right solution, then this could be the perfect role for you. This is a fast‑paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team and you’ll be right at the heart of it speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others or provided great service and you’ll already have the transferable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Responsibilities
* Put customers at the heart of every decision and understand their needs
* Help customers find the right solutions
* Deliver results and meet sales targets
* Communicate effectively and adapt to customer preferences
* Collaborate with the team to share ideas and celebrate success
* Take responsibility for delivering results
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