Location: UKJob Description:CXOne Solution Architect Location : Maccifield Attendance : 1 or 2 days a week Inside IR35 The NICE CXone Solutions Architect is responsible for designing, governing, and delivering end to end technical solutions across the NICE CXone cloud contact centre platform. This role ensures that all CXone capabilitiesACD/IVR, WFO/WFM, Quality Management, Voice and Digital Channels, Analytics, and Integrationsare architected to meet business requirements, security standards, and performance expectations. The Solutions Architect will work closely with business stakeholders, product owners, technical engineering teams, and vendor partners to translate complex requirements into scalable, secure, and future-proof designs.
Experience: Enterprise contact center architecture. At least 4 years in NICE CXone architecture. Technical Expertise: Strong knowledge of CXone modules: Studio, ACD, IVR, WFM, QM, Speech Analytics, Digital Channels. Proficiency with REST/SOAP APIs, JSON, XML, and system integrations. Certifications: NICE CXone Certified Architect (preferred). Networking/telephony certifications (e.g., CCNP). £ 575.00/dayTalent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found at talentinternational.co.ukTPBN1_UKTJ