Overview
Richard Irvin FM Limited, an RSK Group company, is recruiting for a Service Coordinator to join the team based in Edinburgh, UK. This is a full-time, permanent position.
Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK – meaning you’re never too far from the help you need.
Responsibilities
* Using PPM planner to create scheduled service visits for our own Mobile Engineers and sub-contractors to meet customer expectations and company objectives.
* Request RAMS for subcontractor visits
* Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements
* Communication and issue of work orders to field-based engineers either via our electronic job issue system or telephone as required
* Liaise between customer and operations management to ensure smooth operational delivery
* Co-ordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales
Qualifications and Experience
* Good working knowledge of computer packages; Word, Excel and Outlook
* Excellent telephone skills and manner
* Effective communication skills both oral and written
* Experience working within a multi discipline office environment
* Experience working independently, on own initiative, and as part of a team
Salary and Benefits
* Salary depending on experience
* Company Pension
* Life assurance
Equality, Diversity and Inclusion
We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities. If you require workplace adjustments, we make flexibility and reasonable accommodations available to support a dynamic and thriving workplace.
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