We are seeking a dedicated Deputy Practice Manager with primary care experience to join our team. We are a busy, forward-thinking GP practice dedicated to providing high-quality patient care to our community.
As Deputy Practice Manager, you will work closely with the Practice Manager and wider team to ensure the efficient delivery of services. You will play a key role in practice administration, supporting staff, and ensuring our systems and processes run smoothly.
Main duties of the job
As Deputy Practice Manager, this role will support the Practice Manager in the efficient day-to-day running of the practice. The role involves overseeing administrative operations, and ensuring that patient services are delivered smoothly and to a high standard. They assist with financial management, claims and reporting, while also ensuring compliance with NHS, CQC, and data protection regulations.
A key part of the role includes managing clinical rotas to ensure appropriate staffing levels and continuity of care. The Deputy Practice Manager is also responsible for supporting the achievement of Quality and Outcomes Framework (QOF) targets, ensuring that long-term condition management is effectively monitored and maintained.
About us
We are a practice consisting of 5 GP Partners, 4 salaried GPs, 5 Practice Nurses, 4 Health Care Assistants, and a lovely admin team. We have around 8,900 patients. We operate from a large multi-purpose building in Eccleshill, where we also have Physiotherapists, Social Prescribers, Ultrasound, Epilepsy and memory clinics, and the District Midwives.
Job responsibilities
* Assist the Practice Manager and department leads in overseeing daily operations within the Surgery.
* Supporting the opening and closing of the Surgery.
* Responsible for all clinical rotas and ensuring adequate cover and arranging locums when required.
* Responsible for coordinating medical students' timetables and inductions.
* Liaising with third parties for room rentals and room rotas.
* Ensuring accurate and effective use of SystmOne, including reporting and data management.
* Supporting the practice with achieving QOF targets by management of long-term condition invites and recalls.
* Overseeing and monitoring finance tasks such as invoicing, payroll support, and budget monitoring.
* Supporting the Admin Lead and team with Administrative tasks and pathways.
* Covering in the Admin team when required.
* Support and conduct staff training and development.
* Helping drive improvements in patient care and service delivery.
* Ensure clinical compliance with CQC and NHS England protocols.
* Manage patient complaints in guidance with NHS England guidelines.
Person Specification
Qualifications
Essential:
* GCSE grade A to C in English and Maths
Desirable:
* A Level Qualifications
* Any management training courses or qualifications
* Payroll/ Xero experience
Experience
Essential:
* Previous experience in a healthcare or GP practice setting.
* Strong knowledge and experience of SystmOne.
* Experience with PATCH'S.
* Experience of processing GP referrals to secondary care via choose & book, urgent referrals.
* Experience in rota management and workforce planning.
* Experience of dealing with patient complaints.
* Finance administration skills (e.g., payroll, invoicing, budgeting).
* Excellent organisational and communication skills.
* A proactive, problem-solving approach and ability to work under pressure.
Desirable:
* Experience with PATCH'S.
* Experience of processing GP referrals to secondary care via choose & book, urgent referrals.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Ashcroft Surgery is an equal opportunities employer and welcomes applications from all sections of the community.
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