The Food Order Coordinator will support the Assistant Catering Manager, Production Kitchen Manager and Duty Chefs with organising and maintaining paperwork, digital records, staff files, and administration of catering software and IT systems.
Responsibilities
* Coordinate and administer patient meal services, including managing bedside meal ordering systems, monitoring patient meal orders, ensuring production timelines are achieved, printing and organising meal tickets.
* Support the safe and timely dispatch of food to wards.
* Act as central point of communication during meal services, responding to ward queries, managing dietary amendments and urgent requests, and maintaining accurate service and recharge records.
* Ensure all paperwork and digital records are completed accurately and on time, in line with Trust catering policy and the Quality Management System (ISO 9001).
* Daily operational management of the MenuMate bedside ordering platform, ensuring accurate menu data is available to wards; monitor, complete and communicate patient meal orders during meal service.
* Manually input any patient orders into Menumark Software in a timely manner and relay any information to the Duty Chefs.
* Monitor all patient meal orders received via MenuMate and proactively chase any late or outstanding orders with wards using tablet devices or telephone contact.
* Print, organise and accurately separate patient meal tickets to ensure correct production, picking and loading of food trolleys.
* Distribute meal tickets to portering staff to support timely delivery of meals to wards.
* Record and maintain an accurate log of meal service call‑backs, amendments and dietary requests in line with departmental procedures.
* Liaise with Duty Chefs and production teams to ensure completion of orders and communicate any urgent dietary or allergen‑related changes.
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