Overview
As a Patient Administrator, you will play a key part in providing essential secretarial and administrative support, coordinating outpatient clinics, arranging patient admissions for surgery and communicating with patients about their treatment and care. Your work directly supports patient pathways and a positive patient experience.
Responsibilities
* Working closely with the clinical teams and coordinating patient pathways from referral onwards.
* Managing the administration for the service and providing secretarial support to Consultants.
* Typing letters, handling queries from patients and other care providers, and supporting timely communication.
* Prioritising and organising your own workload while contributing effectively to the wider administrative team.
Qualifications and Personal Attributes
* Flexible and motivated, able to manage a demanding workload with changing priorities.
* Confidentiality, professionalism and a willingness to learn are essential.
* Ability to work calmly, logically and methodically, multi-tasking in a busy environment.
* Confident, diplomatic and approachable when communicating with patients and colleagues.
* A high level of organisational skills and attention to detail.
* Clear and compassionate communication over the telephone and in person.
* IT skills, including Microsoft Office.
* Ability to work independently while seeking guidance where necessary.
Benefits and Working Environment
University Hospital Southampton NHS Foundation Trust offers a flexible working environment, a commitment to diversity and inclusion, and a supportive team culture. We welcome applicants of all backgrounds and identities.
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