Details
Reference number
428255
Salary
£44,447 - £46,547
Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. External recruits will start on the band minimum.
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Senior Executive Officer
Contract type
Permanent
Business area
DWP - Finance
Type of role
Finance
Working pattern
Flexible working, Full-time, Job share, Part-time
Number of jobs available
1
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, Sheffield
About the job
Job summary
The Shared Services Supplier Management Team (SSSMT) is responsible for the operational supplier relationship management of 8 outsourced contracts that provides DWP's Finance, HR and Payroll Shared Service (SSCL Contract) and a suite of 7 Business Travel outsourced contracts.
The team provide on behalf of DWP:
* A centre of excellence in supplier management to deliver the required service outcomes and performance standards, optimising value for money and supplier partnerships and working across boundaries to minimise risk and ensure the smooth functioning of an effective supply chain to line managers, employees and professional end users of the services.
* A means to challenge both supplier and employee behaviours through application of performance management techniques to ensure service delivery fulfils contractual/framework agreement obligations.
* A mechanism to provide robust project management disciplines to manage the procurement and implementation of replacement contracts and to ensure the safe exit from contracts when they expire.
Working towards sustainable futures. Championing diversity in the workplace. At the Department for Work and Pensions, it's all in a day's work. From HR to Finance, Policy to Communications, this is work that sustains and supports, where everyone's voice is heard, and our customers are at the heart of everything we do. For a career packed with possibility, a comprehensive benefits package, where we live by our values and have the opportunity to improve the lives of people across the UK, look no further.
Supporting people who need it most. That's our purpose. Start your own career today. Find out more and apply here.
Job description
The successful candidate will be posted to a role within the Shared Services Supplier Management Team and can be expected to be involved in a range of the following activities:
* Developing and maintaining pro-active and effective relationships with suppliers, DWP and external stakeholders to support effective delivery of outsourced services, utilising and working in collaboration with DWP subject matter experts to address and resolve performance escalations and concerns.
* Monitor supplier performance, ensuring that management information accurately reflects agreed contractual and framework obligations and that end user experience reflects reported performance.
* Provide incident support and issue resolution by managing escalations on behalf of the business (or supplier) ensuring appropriate stakeholder and supplier engagement, collaboration and partnering at all stages.
* To consider future business needs and develop plans with both stakeholders, partners, and suppliers to ensure the continued delivery of effective services through continuous improvement and effective change control.
* Examine existing ways of working to identify future improvements. Share good practice to improve processes and customer service.
* Represent the team within DWP, Supplier or Cross Government Forums.
* Providing general support to the wider team.
Hybrid working
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. This role can only be delivered from the UK.
Visa / Right to Work
For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.
Locations
You will be asked for your preferences for up to 2 locations, these will tell us where you would prefer to work if you are successful. Please do not select a location unless you are prepared to accept a role in that location.
Please note that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from September 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027.
Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles here.
Successful candidates will be posted in merit order based on your location preferences, where appropriate, and the geographical requirements of the business. Dependent on your position on the merit list, if none of your location preferences remain at the point we make a job offer DWP may offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held.
Some travel may be required, but individuals' circumstances will be taken into account.
Plagiarism
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Person specification
The Successful candidate will be able to demonstrate the following essential criteria:
* Lead Criteria: Proven ability to build and maintain constructive stakeholder relationships, demonstrating sound interpersonal skills and a proven ability to collaborate and communicate effectively, persuade and challenge with confidence.
* Ability to gather, interpret and evaluate information and data, using a range of business tools. Utilising this information and data to influence groups of senior stakeholders enabling evidenced based decisions.
* Recent experience of working on high profile work, business change and contract management, identifying risks and conflicting priorities, developing improvements and solutions.
* Excellent communication skills, both verbal and written, with the ability to get to the heart of issues and challenges and communicate succinctly to a range of audiences, including senior colleagues.
* Strong organisational skills with proven ability, resilience, and flexibility to work at pace both independently and leading through others to deliver against multiple competing priorities.
Behaviours
We'll assess you against these behaviours during the selection process:
* Leadership
* Communicating and Influencing
* Managing a Quality Service
* Working Together
Benefits
Alongside your salary of £44,447, Department for Work and Pensions contributes £12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
DWP have a broad benefits package built around your work-life balance which includes:
* Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
* Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
* Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
* Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
* Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service.
* Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
* An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more.
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
Sift stage:
As part of the application process, you will be asked to complete a Personal Statement of no more than 1250 words.
The sift panel will use your Personal Statement to assess your skills and experience against the essential criteria listed for this position.
In the event of a high level of applications, we reserve the right to conduct the application sift based on a single Lead Criteria, as indicated in the Person Specification section. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
DWP may consider increasing the overall pass mark at sift or interview in order to manage applications and outcomes.
Interview stage:
If you have been successful in sift stage, you will be invited to an online interview via Teams. You will need to produce evidence of ID at the video interview.
During the interview you will be assessed against the behaviours outlined in the job advert.
Further information will be provided to those who are invited to interview and feedback will only be provided if you attend an interview or assessment.
Application sift is planned to be carried out WC: 20th October 2025
Interviews are planned to be carried out WC: 3rd November 2025
Please be advised that the above dates are indicative only and are subject to change.
Further Information
At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
Find out more about working for DWP on the DWP Careers Hub.
Reserve List
A reserve list may be held for a period of 6 months from which further appointments can be made.
If you are placed on a reserve list but we cannot immediately offer you a post, please note:
* If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health).
* If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.
Disability Confident Scheme
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
Reasonable Adjustments
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI)
The Civil Service values honesty and integrity and expects all candidates to abide by these principles.
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.
Examples of plagiarism can include:
* Presenting the work, ideas and experience of others as your own
* Copying content or answers from an online or published source that is not your own
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Disclosure and Barring Service and Internal Fraud Database Checks
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre- stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If successful and transferring from another Government Department, a criminal record check will be carried out.
Important
New entrants are expected to join on the minimum of the pay band.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks.
Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWP's Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role.
Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions.
Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : Wendy Smith-Hollins
* Email :
Recruitment team
* Email :
Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR..GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.