Customer Service Representative MondayFriday, 8:00 AM 4:00 PM (37 hours per week) £30,000 Join our client, a global leader in connectivity solutions, and be part of a team that puts customers first. Were looking for a proactive and detail-oriented Customer Service Representative to deliver exceptional service and support across their product range. About the Role Youll be the main point of contact for customers handling enquiries, managing orders, and ensuring every interaction runs smoothly. Working closely with Sales, Finance, and Supply Chain, youll help keep operations efficient and customers happy. What youll do: Respond to customer enquiries on pricing, availability, and orders Process and track orders and quotes in SAP/BPCS Maintain and update customer information in Salesforce Keep customers informed on deliveries, lead times, and order changes Manage returns, complaints, and credit queries Collaborate with internal teams to resolve issues quickly and effectively What Youll Bring Experience in Customer Service or Inside Sales Strong communication and organisational skills Proficiency in Microsoft Office Experience using Salesforce and SAP (ideal) Excellent attention to detail and a positive, team-focused attitude Whats in It for You We offer a supportive culture and a benefits package designed to help you thrive, including: 6% company pension contribution Private healthcare with mental health and virtual GP services Life insurance (4x salary) & income protection Dental cover via Bupa Cycle to Work scheme Volunteer days & charity donation matching Employee Stock Purchase Plan Ready to make an impact and grow your career with a global brand? Apply now and join them where great service starts with great people