We’re looking for a Rent Officer to join our Income and Tenancy Services team on a 12 month fixed term basis - someone who is committed to delivering excellent customer service, who can manage rent accounts effectively, and who enjoys working with customers and colleagues to sustain tenancies, reduce rent loss and prevent debt. If you are organised, numerate and focused on positive outcomes for customers and communities, this could be the role for you. Your key responsibilities will include: Managing rent accounts and tenancy records, setting up regular rent payments, ensuring accuracy of charges. Working closely with customers to understand the cause of their debt, and locate relevant support agencies, signposting them to appropriate financial and welfare support. Investigating and resolving payment discrepancies, benefit changes and housing benefit or universal credit issues Working with team colleagues and external partners to agree interventions, repayment plans and sustain tenancies Working with the wider housing team to make it as easy as possible for tenants to rent their homes, whilst ensuring we are compliant with law, legislation, and internal policies and procedures What We're Looking For You’ll bring: Excellent verbal and written communication skills with the ability to engage sensitively and respectfully with a diverse range of customers. The ability to deliver complex or difficult messages in a simple and engaging way. The ability to listen with empathy in order to act in tenants interest. Experience of working in income, tenancy management or a customer-facing role, preferably within social housing Strong numeracy and attention to detail with the ability to maintain accurate records Confident use of housing management systems, databases and Microsoft Office applications Qualified to a GCSE level or equivalent or qualified by experience in a similar role Full UK driving licence or ability to travel around the patch as required (if applicable) For full details on the essential criteria and role responsibilities, please click here. How We'll Support You We are committed to your development and will provide training, on-the-job support and access to learning resources to help you build technical and customer service skills. You will receive regular supervision, opportunities for professional development and encouragement to progress your career with us. For full details of our benefits please click here To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement outlining why you’re the right person for the job. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence. Closing Date: 9 April 2026 Interview Dates: 14 April 2026 About Bromford Flagship Livewest Flagship is part of Bromford Flagship Livewest .We’re a place-based affordable housing provider for almost 300,000 customers across the southwest, central and east of England. We’re the UK’s largest provider of new affordable homes, delivering over 3,000 new homes each year. Joining our teams means embarking on a career where you are part of something bigger, where work matters, and where individuals are valued and developed.