Employment Type: Fixed Term Contract - 12 Months
Location: Swanage
Hours of Work: Full Time, 09:00 –17:00 - 5 days a week between Monday and Saturday.
You'll also support our out-of-hours service on a rolling rota, providing assistance to guests dealing with emergency issues during their stay. For this, you'll receive a flat-rate retainer of £25 per evening (£40 on Sundays), regardless of whether any calls come in. If you do take a call, you'll be paid additional hourly overtime for the time spent handling the issue.
What you'll be doing
The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us as possible. The role is the perfect blend of field-based work and office work where no two days are ever the same.
The sorts of things you’ll be doing include:
1. Coordinating our cleaners, housekeepers, gardeners, and maintenance contractors.
2. Providing accurate timescales of when the properties will be prepared and ready to receive guests.
3. Heading out of the office to meet our suppliers, homeowners, assist guests or perform property spot checks.
4. Conduct proactive property inspections, offering constructive feedback to homeowners and cleaners.
5. Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome.
6. Keeping accurate records and ensuring administrative systems are updated.
7. Assisting guests before, during and after their stay, dealing with any requests, queries and or problems they have.
8. Support our out-of-hours service on a rolling rota basis, assisting guests with emergency issues that crop up during their stay. Any calls taken are paid as overtime with a £25 retainer for evenings/£40 for Sundays.
You'll have:
9. An enthusiastic, friendly and welcoming team player with previous customer service experience
10. Strong organisational skills, and able to run the administration of our property portfolio to a high standard
11. A resilient character capable of successfully dealing with challenges and achieving positive resolutions
12. Outstanding attention to detail, communication and comfortable setting expectations
13. Someone who isn't afraid to get hands on and take on tasks outside of their usual day-to-day responsibilities
14. Experience in property letting, housing, estates agency or the travel industry could be advantageous
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!
You'll get:
Apart from joining a rapidly growing company with a great culture and a big focus on employee development. The great news is we also offer competitive salaries and benefits, which we feel look after our team well.
These include:
15. 25 days’ paid holidays plus bank holidays
16. A day off for your or a loved one’s birthday
17. £500 paid towards a holiday of your choice
18. A paid day to volunteer with a charity of your choice
19. Friends and family discount scheme
20. Life assurance for your peace of mind
21. Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
22. Great social events - we are well known for our Christmas parties!