Lots to do but lots of fun
Our Guest Services Supervisor will be responsible for;
1. Key duties of the Guests Services Assistant plus;
2. Helping to co-ordinate the guest services team functions and activities.
3. Being fully comprehensive in all operational areas of the Guest Services team
4. Championing the highest level of customer care and service and deliver wow experiences with special attention paid to
5. Acting as a lobby host at key times
6. Meeting and greeting arrivals
7. Championing and raising awareness of guest profiling and the use of guest name
8. Following up guest complaints and take appropriate Guest Recovery action
9. Ensuring team members are performing specific tasks to the department SOPs
10. Controlling all operating costs within the standards set under the direction of the Guest Services Manager
11. Promoting sales awareness positively within the Guest Services Department and to maximise sales opportunities.
12. Ensuring all Team Members are well presented and groomed at all times
13. Addressing development needs within the team, and to assist in appraising employees in the Guest Services Department
14. Assisting the Guest Services Manager in quality training and coaching in a systematic and professional way to ensure consistent delivery of service standards.
15. Assisting the Guest Services Manager in recruitment of staff and planning of the labour resource