Bank Switchboard Operator | Private Hospital | Bank (Zero-Hours Contract) | Location: St Mellons
We are currently recruiting a Bank Switchboard Operator to join our Patient Support Centre based in St Mellons. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand, including cover for busy periods, annual leave, and sickness absence.
Please note that this role does not offer guaranteed or fixed hours and is therefore well suited to individuals seeking flexible work alongside other commitments.
About the Role
As a Bank Switchboard Operator, you will act as the first point of contact for patients, visitors, and healthcare professionals contacting the hospital. You will be responsible for managing incoming and outgoing telephone communications across multiple hospital sites, ensuring all enquiries are handled in a professional, courteous, and efficient manner, in line with hospital policies and procedures.
This position plays a vital role in supporting organisational communication and delivering a high standard of customer service within a healthcare environment.
Key Responsibilities
Operate the central switchboard system across multiple hospital sites
Direct calls accurately to the appropriate departments or personnel
Respond to telephone enquiries in a professional, efficient, and consistent manner
Escalate technical or telecommunications issues as appropriate
Initiate emergency communication procedures (e.g. fire alerts or major incident protocols) when required
Maintain strict confidentiality and comply with data protection requirements at all timesPerson Specification
Essential Criteria:
Excellent verbal communication skills
Ability to remain calm, professional, and focused under pressure
Strong organisational skills with the ability to prioritise and multitask effectively
High level of attention to detail
IT literate, with confidence in learning new systems
Commitment to confidentiality and information governance standardsDesirable Criteria:
Previous experience in a switchboard or call centre environment
Experience working within a hospital or healthcare setting
Familiarity with Microsoft Office applications, including Word, Outlook, and ExcelWorking Hours
This is a zero-hours bank position.
The Patient Support Centre operates Monday to Friday, 8:00am - 7:00pm, with shifts scheduled within these hours on an as-needed basis.
Benefits
As a bank colleague, you will have access to the following benefits:
Weekly pay
Competitive bank rates
Free on-site parking (saving an average of £50 per month)
Access to the Spire Healthcare Pension Scheme
Blue Light Card discounts
Additional SmartSpending discounts via Spire for You
Access to wellbeing and support services via Spire for You
Free DBS check
Full induction and mandatory training
Ongoing support from Spire's dedicated Resourcing Team
Opportunities for further training and progression into permanent rolesAbout Spire Healthcare
Our people are our difference. It is their dedication, warmth, and commitment to excellence that distinguish Spire Healthcare. We are committed to supporting our colleagues' wellbeing through work-life balance, continuous development, and meaningful reward.
For us, it is about more than treating patients - it is about caring for people.
Application Process
We reserve the right to close this vacancy early should a sufficient number of applications be received. We therefore encourage early application