As a Customer Service Advisor, you’ll play a pivotal role in shaping the customer experience and supporting our technical team. This is not just a customer service role, it’s a unique opportunity to be the face of our brand and make a real difference to the dental practices we support.
You’ll be the first line of support for our clients, helping them articulate their equipment issues and ensuring they feel heard and supported from the first click or call. By putting a "sales hat" on and truly understanding the why behind a customer’s request, you’ll act as a proactive problem-solver who can spot where our services can add extra value to their practice. Professionally handling inquiries across phone, email, and WhatsApp, identifying the core issue and ensuring the client feels supported throughout.
· Listening closely to our customers to understand their needs, suggesting solutions or services that genuinely help their practice run more smoothly.
· Recording interactions and job details precisely within the CRM so our technical team has everything they need to succeed.
· Working closely with internal teams to constantly improve how we deliver service and support to our clients.
· You’ll bring a blend of strong interpersonal skills and a genuine "happy to help" attitude to the role.
· Someone who understands that behind every equipment issue is a team that needs to feel supported and reassured.
· You enjoy building rapport and have a knack for explaining the next steps clearly and professionally.
· You aren't afraid to suggest a better way of doing things or a service that would solve a recurring headache for a client.
· You’re a team player who is happy to jump in and help out wherever needed to ensure our customers are looked after.
· Why Join Anglian Dental?*
We’ve been supporting dental practices for over 30 years, with a reputation built on quality, service, and reliability. We’re on a mission to become a one-stop-shop for dental surgery creation and maintenance, and we know that getting there starts with our people.
*Competitive salary & profit related bonus scheme
* 33 days holiday (including bank holidays)
* Enhanced maternity & paternity pay
* Paid Sick leave
* Health cash plan and retail discounts (after 1 year)
* Ongoing training and development
*Anglian Dental is proud to be an Equal Opportunity Employer._
Job Types: Full-time, Permanent
Discounted or free food
* Enhanced maternity leave
* Health & wellbeing programme
* Sick pay
Ability to commute/relocate:
* Royston SG8: reliably commute or plan to relocate before starting work (required)
phone-based customer support: