* Own the roadmap: Translate business goals into clear specs across Projects/Tasks, Leads/Pipeline (drag-and-drop), Proposals, Invoices/Expenses, Support Tickets, Surveys, Goals, Contracts, Custom Fields, Calendar and Theme Styling.
* Customer discovery: Run interviews, analyse usage, prioritise “real risk/revenue reduction” features; validate with prototypes.
* Delivery: Write PRDs/acceptance criteria, manage sprints with engineering, QA new features, and drive on-time releases.
* Billing & payments: Define requirements for multi-currency pricing, taxes/discounts, Stripe/PayPal flows, and error handling.
* Data & analytics: Define KPIs, instrument events, review dashboards, and iterate on activation, retention and NPS.
* Docs & enablement: Ship guides, release notes, upgrade paths and change logs; partner with support on macros/canned replies.
* Security & reliability: Champion RBAC, audit logs, backup/restore, email piping, and cron/health monitoring in partnership with engineering.
Must-have
* 3+ years in product management (B2B SaaS or CRM/ERP).
* Strong UX instincts; can turn complex workflows (time → invoice, email-to-ticket) into simple journeys.
* Experience writing PRDs/acceptance criteria and running agile sprints.
* Comfortable with payment flows (Stripe/PayPal) and multi-currency.
* Excellent communication; can align sales, success and engineering.
Nice-to-have
* Familiarity with PHP/Laravel, MySQL, REST APIs, webhooks.
* Exposure to self-hosted products (Linux, Nginx/Apache, SSL, backups).
* Background in professional services or agency operations.
KPIs
* Activation → conversion rate (trial to paid/self-host install to active)
* Support ticket volume on new features (down and to the right)
* On-time releases and PRD acceptance rate
We regularly recruit at many positions. See related jobs here
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