Customer Service Administrator Salary starting from £25,400 up to 27K Monday–Friday 9am- 6pm Baldock Are you a proactive and personable customer service professional looking to join a thriving logistics company with a strong reputation for excellence? I’m working with a fantastic client who is expanding their team and looking for a Customer Service Administrator to deliver exceptional 1-2-1 support to their valued customers. This is a full-time, permanent opportunity offering a great working environment, modern facilities, and a strong team culture. The Role: As a Customer Service Administrator, you’ll be the go-to contact for a portfolio of clients, ensuring their logistics needs are met with efficiency and care. You’ll be working with a cutting-edge IT platform and a supportive team to deliver a seamless customer experience. Key Responsibilities: Manage a dedicated group of customers on a 1-2-1 basis Resolve queries and provide timely updates on shipments Monitor deliveries using advanced logistics software Process returns and handle international shipping quotes Carry out general administrative tasks About You: We’re looking for someone who thrives in a fast-paced, customer-focused environment and enjoys building strong relationships. You’ll bring: Excellent communication and interpersonal skills A natural problem-solving mindset Strong UK geographical knowledge Previous experience in logistics (ideal but not essential) A collaborative, team-oriented approach The Environment Friendly, open-plan office Modern facilities and supportive team culture No weekend or Christmas working Please apply within