Inbound Sales Advisors based in Loughborough, taking calls from customers that have been on the website and looking to purchase some amazing tech!
As an advisor, you can expect to take between 40-50 calls on average per day and will be tasked with understanding the customers' needs, closing the sale, building the customers' basket (including services), and walking them through the full sales journey.
There will be 2 weeks training - 09:00 - 17:30.
Hours of work are: Monday to Friday (Between 08:00-20:00 Shift Range - 8hr Shift) and 1 in every 2 weekends - 09:00-17:30.
Job Role:
Your key responsibilities, which are not exhaustive and not limited to include:
1. Managing inbound calls to the business from clients/customers’ requests.
2. Working towards and aiming to exceed sales expectations.
3. Exploring customer needs and offering suitable products and services from the website.
4. Guiding the customer through the sales journey whilst ensuring they are kept fully informed.
5. Building relationships with customers to ensure converting a one-time customer into a customer for life.
6. Delivering a best-in-class customer experience.
7. Maximising up-selling opportunities whilst ensuring the customer has an informed choice.
8. Uncapped Commission Structure.
Key Skills:
1. A commitment to providing great service.
2. Customer Service experience, ideally within a Contact Centre environment.
3. Excellent communication skills.
4. To be driven with the desire to consistently exceed sales targets.
5. Flexible and adaptable.
6. A passion for putting customers first and creating customers for life.
7. A passion for tech!
8. A previous sales experience would be desirable.
9. IT literate with the ability to navigate multiple systems quickly and efficiently.
This role is subject to a Clean DBS; it is imperative that each applicant provides support to the process.
Full training is given.
If this is the job for you, please submit your CV!
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