Are you a Customer Service Coordinator or a Sales Administrator looking for a new role? Do you have a passion for delivering a best in class customer experience? Do you want to work for a well-known global manufacturer based in Coleshill? If so, this could be the perfect role for you? An amazing opportunity for a Customer Service Coordinator to join a fun and friendly organisation based in Coleshill. Benefits: Salary up to £27,000 - (may be a little bit of wiggle room for the right person) Permanent role Holidays: 23 8 bank holidays Location: Coleshill Hybrid available: 4 days office based, 1 day home based Free ParkingDuties/Responsibilities: Working closely with the rest of the support team, the holder of the position must ensure the best possible customer focus when looking after customers with the objective of maintaining business and growing the customer base from a financial perspective. Responsibilities: Process orders/contracts for new customers and/or follow-up on contracts for existing customers. Make decisions about extensions to contracts and amendments to contracts based on whether this adds value. Look after new customers and existing customers. Plan for sales force and provide support with service-driver planning/in-service visits. Review order quantities and factors relevant for a customer's profitability. Prepare and manage customer data. Work in a cooperative way when providing support to customers with the salesforce, vehicle fleet, storage, production and sales. Service activities once delivery has taken place and wipes have been used for the first time. Systematically document data in CRM that is relevant for customer support Communicate with the customer in writing and on the phone. Handle the escalation list, take into consideration the criteria of customer focus and adding value. Expanding the portfolio beyond sales activities in the area of cross-renting (additional services). Review invoices and process any corrections that may be required. Work together with Accounting to create invoices and send reminders to customers. Process cancellations and forward onto other departments involved to retrieve cancellations. Handle and forward at-risk customers to secure and guard against cancellations.Skills/Experience required: Previous experience in a similar role Excellent communication skills both written and verbal Meticulous attention to detail Ability to multi-task Proficient in the use of MS Office packages including MS Excel Excellent time management and organisation skills Friendly and personable personalityIf this sounds like you, please apply today