About Us:
At The Salwey Arms, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. We are seeking a dedicated and enthusiastic Front of House Supervisor to join our team and lead by example in ensuring the highest standards of customer care.
The Role:
As Front of House Supervisor, you will support the management team in overseeing the day-to-day operations of the front of house. You'll be a hands-on leader, ensuring smooth service, motivating the team, and stepping in wherever needed to keep everything running efficiently.
Key Responsibilities:
* Supervise and support front of house staff during service.
* Deliver excellent customer service, handling queries and complaints professionally.
* Assist with staff training and development.
* Ensure compliance with health & safety, hygiene, and licensing regulations.
* Oversee daily set-up, close-down, and cash handling procedures.
* Work closely with management to maintain high service standards and improve operations.
About You:
* Previous experience in a supervisory or senior front of house role.
* Strong leadership and communication skills.
* A positive, professional, and hands-on approach.
* Ability to remain calm under pressure in a fast-paced environment.
* Flexible and willing to work evenings, weekends, and holidays as required.
What We Offer:
* Competitive salary plus tips/service charge (if applicable).
* Staff discounts and benefits.
* Company pension
* Ongoing training and development opportunities.
* A supportive and friendly working environment.
How to Apply:
If you are passionate about hospitality and ready to take the next step in your career, we'd love to hear from you. Please send your CV and a brief cover letter to
Job Type: Full-time
Pay: Up to £13.50 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Ability to commute/relocate:
* Ludlow SY8: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Supervising: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person