Job Description:
Mandatory Skills: Project Management
Experience: 8-10 Years
Network Service Governance Lead
Role Purpose
Provide governance and oversight for all enterprise network services to ensure reliability, security, compliance, and strategic alignment with business objectives. The role establishes the governance framework, performance standards, and vendor management structures that underpin high-performing, secure, and cost-efficient network operations.
Key Responsibilities
1. Governance & Framework
Develop and maintain the Network Service Governance Framework aligned with enterprise IT, architecture, and security policies.
Define network policies, standards, SLAs, KPIs, and reporting mechanisms.
Chair service review boards and governance forums to ensure accountability and transparency.
2. Service Performance Management
Monitor and report on service performance, SLA compliance, and incident trends.
Drive continual service improvement initiatives to enhance availability and end-user experience.
Oversee network change, incident, and problem processes to maintain service stability.
3. Vendor & Partner Governance
Govern performance of managed service providers, telecom ...