We are looking for a Business Systems Analyst with strong Supply Chain and Retail domain experience to support automation and modernization initiatives as part of a Microsoft-to-Google Workspace migration. The role involves close collaboration with business stakeholders, architects, and offshore development teams to deliver Google-native automation solutions while ensuring governance and quality.
Key Responsibilities
* Act as the primary liaison between retail business stakeholders and delivery teams
* Lead discovery and requirement-gathering workshops for supply chain processes
* Analyse end-to-end supply chain workflows (planning, logistics, inventory, reporting) to identify automation opportunities
* Translate business needs into clear functional and non-functional requirements, user stories, and acceptance criteria
* Support solution design reviews and validate delivered solutions against business outcomes
* Ensure adherence to governance standards, templates, and migration patterns
* Maintain documentation including process flows, requirements, and user-facing materials
* Support demos and walkthroughs for business users and stakeholders
Essential Skills & Experience
* Strong experience as a Business Systems Analyst in enterprise environments
* Proven Supply Chain experience within a retail organization
* Hands-on expertise in requirements gathering, process modelling, and stakeholder management
* Ability to work effectively with offshore development teams
* Excellent written and verbal communication skills (native or fluent English)
* Experience supporting automation, workflow, or modernization initiatives
Nice to Have
* Experience with Microsoft-to-Google Workspace migrations
* Familiarity with Google Workspace tools (Apps Script, AppSheet, BigQuery)
* Exposure to citizen development or governance-led enablement models
* Experience understanding legacy VBA-based processes (functional level)
Key Outcomes
* Clear, prioritised requirements enabling rapid solution delivery
* Strong business adoption of delivered automations
* Reduced dependency on legacy VBA macros
* Positive stakeholder feedback on communication and delivery quality