Location: London (Hybrid Working)
We are looking for a detail-oriented and proactive Claims Operations Technician to join our team within the Lloyd’s and London Market. This role offers the opportunity to handle complex claims, ensure compliance with market standards, and provide analytical insights that support decision-making across multiple lines of business.
Key Responsibilities
• Manage and process claims across diverse lines including Political Risk, Cyber, Medical Billings, and Professional Indemnity.
• Operate extensively within the Lloyd’s market, handling both open market and binder claims using CLASS, ECF, and Global XB.
• Produce bordereaux and analytical reports for brokers and capacity providers, ensuring compliance with market and contractual obligations.
• Adjust claims on behalf of delegated authority providers, ensuring accurate reserving, settlement, and timely reporting.
• Liaise with brokers, underwriters, and TPAs to resolve technical claim issues and ensure high service delivery standards.
• Support internal User Acceptance Testing (UAT) and implementation of new claims platforms, identifying areas for improvement and contributing to training documentation.
• Provide training and onboarding to new team members, sharing system knowledge, process documentation, and best practices.
• Ensure compliance with FCA and Lloyd’s reporting standards across claims documentation and bordereaux submissions.
• Deliver management information (MI) reporting, analyzing claims trends and loss performance across multiple business lines.
Skills & Experience Required
• Proven experience in claims operations within the Lloyd’s/London Market.
• Strong knowledge of CLASS, ECF, and Global XB systems.
• Hands-on experience with bordereaux production, claims reporting, and compliance standards.
• Strong analytical skills with the ability to produce accurate and insightful reports.
• Excellent communication skills for building relationships with brokers, underwriters, and internal stakeholders.
• Ability to train, support, and mentor new team members.
• Detail-oriented with a strong focus on compliance, accuracy, and process improvement.
Why Join Us?
• Be part of a leading Lloyd’s market organisation with exposure to high-value and complex claims.
• Gain career development opportunities through involvement in both operational delivery and system transformation projects.
• Work in a collaborative environment where your contributions have real impact.
• Hybrid working model offering flexibility and work-life balance.