Caseworker – Role Overview
We’re looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest.
As a Caseworker you will examine complex information and undertake detailed analysis to make accurate and informed decisions. Our caseworkers understand and apply technology to achieve efficient and effective business and personal results.
In addition to desk‑based analysis, the role will include travelling to conduct on‑site property inspections. This will involve visiting properties to collect accurate data for valuation or assessment purposes. You will be expected to observe and record property characteristics, take measurements and ensure all relevant details are documented in line with organisational standards.
The successful candidate will have the opportunity to take the initiative and suggest ideas for business improvements, develop their networks and share feedback with others in a constructive manner. Full training will be provided on the systems used to help your decisions and you will have the full support and guidance from your line managers.
Caseworker – Key responsibilities
* Spending between 50% and 80% of your working week conducting site inspections of properties including retail outlets, offices, industrial units, warehouses and other commercial premises. The frequency of inspections may vary weekly depending on business needs.
* Travelling across a wide geographical area to inspection sites that may not always be easily accessible, undertaking a physically active role across a range of environments.
* Initiating contact with customers, local authorities and agents via phone, email or in person to progress cases efficiently and effectively.
* Using inspection data, system records and online tools to identify, collect and assess property information, ensuring accurate and fair assessments.
* Making case decisions in line with guidance, ensuring all relevant evidence is gathered and reviewed, under the supervision of a Technical Lead.
* Upholding the HMRC VO standards of professionalism and customer service in all interactions with customers and stakeholders.
* May occasionally require overnight stays to carry out inspections or attend team meetings and training sessions.
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