Job Description
We are currently looking for a highly motivated and customer-oriented individual to join our team as a Client Quotations Advisor. The successful person will be responsible for providing a professional and timely service to our prospective clients within the residential conveyancing department.
Full Time Hours: Monday - Friday 8:30am - 17:00pm based in our Cardiff City Centre office.
What you'll be responsible for:
* Taking inbound calls from potential clients who are seeking conveyancing quotes.
* Assisting clients in making informed decisions by providing accurate conveyancing quotes and service information.
* Actioning and responding to client email enquiries.
* Make outbound calls to clients with outstanding quotes and follow up on potential warm leads.
* Conduct data entry tasks accurately and efficiently.
* Occasionally cover the office reception desk during lunch breaks or staff absences.
* Maintain a high level of professionalism and phone / email etiquette when interacting with clients.
What we're looking for:
1. Experience with sales conversion and objection handling.
2. Excellent people and customer service skills.
3. An understanding of the conveyancing process is preferred but not essential.
4. Able to build a good rapport and relationship...