NOC Engineer (Network Operation Centre)
Telent are now looking to hire a NOC Engineer to join the Network Operations Centre team at our Camberley (Surrey) office. If you are someone who has a keen interest in Network Monitoring, Network Troubleshooting & Fixing, and are looking to learn and develop your career further, then this is the right role for you!
The role will support a 24/7 Network Operations Centre, however, this work pattern is based on a Monday-Friday day shift pattern, 37.The NOC Engineer is office based, from our Telent Camberley office (GU15 3YL), with potential future opportunity to work from home 1 days per week.
The NOC Engineer will actively get involved in the monitoring, troubleshooting and fixing of mission-critical networks and infrastructure for a range of customers across the Public Services, Emergency Services and Enterprise spaces. You will naturally be intrigued by new emerging technologies, especially across the Network & Security environment, and have the drive to learn and grow.
Provide technical support for the Telent Network Services customer base, including troubleshooting, diagnosis, and data analysis.
Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact.
Take technical ownership of all Telent incidents to ensure customer satisfaction, including case management and data collection.
Develop trend analysis and root cause analysis to support real-time incidents and requests.
Review performance reports to identify trends and assist the Problem Management process in improving future issue resolution.
Collaborate with the Telent Service Desk team to ensure timely updates and adherence to customer Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s).
We are also open to applications from anyone with experience from a technical Service Desk Analyst / Service Desk Engineer role, OR from a troubleshoot and fix background
CompTIA Network+ (desirable but not essential)
CCNA or JNCIA-JUNOA (desirable but not essential)
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. 26 days annual leave, plus bank holidays, and the option to purchase or sell annual leave days each year
~ Company pension scheme
~ Flexible Benefits portal
~ Growth and development opportunities
~ A range of family friendly policies
~ Occupational health support and wellbeing Portal
~ Discounts on Cinema, Restaurants and Shopping with Telent Reward & Discount scheme
We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance.